Barry Reid
Portland
Summary
Dynamic sales professional with a proven track record at Portland Wine and Spirits, excelling in customer relationship management and inventory management. Enhanced customer loyalty and increased sales by leveraging product knowledge and excellent people skills. Successfully trained new staff, contributing to a 20% boost in team performance.
Overview
14
14
years of professional experience
Work History
Sales Associate
Portland Wine and Spirits
06.2016 - Current
- Cultivated strong customer relationships to enhance loyalty and repeat business.
- Provided product knowledge to customers, ensuring informed purchasing decisions.
- Managed inventory levels, implementing efficient stock replenishment processes.
- Trained new sales associates on operational procedures and customer service standards.
- Developed engaging in-store displays that effectively showcased featured products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Grindstaff Chevrolet
04.2014 - 05.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Retail Sales Associate
Barleycorn
08.2011 - 05.2013
- Enhanced customer experience through personalized service and product recommendations.
- Maintained store inventory accuracy using point-of-sale systems and stock management tools.
- Trained new staff on sales techniques, customer service protocols, and product knowledge.
- Led team in achieving sales targets by implementing effective merchandising strategies.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
Associate of Science - Graphic Design
Wytheville Community College
Wytheville, VA05.1997
Skills
- Customer relationship management
- Product knowledge
- Inventory management
- Cash handling
- Staff training
- Stock replenishment
- Conflict resolution
- Point-of-sale systems
- Loss prevention strategies
- Store organization
- Product recommendations
- Customer service
- Excellent people skills
- Money handling
Timeline
Sales Associate
Portland Wine and Spirits
06.2016 - Current
Sales Associate
Grindstaff Chevrolet
04.2014 - 05.2016
Retail Sales Associate
Barleycorn
08.2011 - 05.2013
Associate of Science - Graphic Design
Wytheville Community College