BARZAN SHEKO

• Maintained compliance with all regulations, avoiding fines and penalties for the organization.
• Managed a team of drivers, providing support and guidance to improve performance and productivity.
• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Reviewed established business practices and improved processes to reduce expenses.
• Created and enforced detailed organization processes to increase quality and service standards.
• Resolved issues efficiently, minimizing lost business due to transportation errors or delays.

• Explained very technical financial information to applicants in easy to understand language.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Recommended loan approvals and denials based on customer loan application reviews.
• Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
• Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.

Working as overnighter/Auditor for 7+ Months Then moved to daytime teller.

______ Overnighter/Auditor.

• Customer Service.
• Auditing the paperwork's.
• Finding the issues.
• Finding cash Short or Over for the day.
• Chinking on all Checks, Bills, Loans, Withdrawal, Any type of transaction
• ____ Daytime teller.
• Customer Service.
• Cash Handling.
• Safe Handling.
• Opening the store.
• Closing The Store.
• Filling up/ Empty the ATM machine.
• Cashing all type of checks.
• Paying all type of bills.
• Making a payment/ Cashing out the money from the loans.
• Selling Product (Loans, Prepaid Card, Buss Pass...etc).
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Making between 80-100 calls everyday beside CS work. Calling to the customers that has loans delinquent to make payment or amount available they have.
• Knowing to balance multiple tasks at once and solve them all in a timely manner.
• Empathy This ability is incredibly useful for me because it allows me to better understand where Experience customers are coming from so i can help customers out more effectively.
• Multiple Languages Knowing multiple languages helped me a lot to build strong friendship with all customers and understand them more. Because the customers feel more comfortable speaking to someone in their native tongue, The languages that i know is.(English, Arabic, Kurdish)
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Regularly exceeded daily sales and product add-on quotas.

• I have 2 years experience about Servicing Customer and driving machines ( Forklift- Stand Up- Set-down- Picker Forklift).
• Worked with inventory managers and unloaders to plan deliveries.
• Coordinated warehouse organization scheme and product placements.
• Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
• Restocked products and rotated items according to standard procedures.
• Kept work areas clean, safe and organized.
• Unloaded pallets and deliveries and organized products in warehouse.

• Handle cash, credit or check transactions with customers.
• Scan goods and collect payments.
• Ensure pricing is correct.
• Issue change, receipts, refunds, or tickets -Redeem stamps and coupons Education.
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Male sales referrals, cross-sell products and introduce new ones
  Resolve customer complaints, guide them and provide relevant information.
• Greet customers when entering or leaving establishment
• Maintain clean and tidy checkout areas
• Keep reports of transactions.
• Process returns and check to see if items are damages.
• Answer customers questions and get a manager if answer doesn't solve the issue.
• Pleasantly deal with customers to ensure satisfaction.
• Answered customer telephone calls promptly to avoid on-hold wait times.