Basmah Ahmed
Knoxville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Front desk & customer service
Gorden food service
Knoxville
10.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed order processing and fulfillment workflows efficiently.
Medical production associate
TN Foam
Knoxville
05.2022 - 04.2024
- Operated machinery for foam production to meet daily targets for wheelchair cushions & Medical mattresses and dental pads
- Monitored production lines for quality and efficiency standards.
- Conducted routine maintenance on equipment to ensure optimal performance.
Machine Operator
Tranzonic
Knoxville
06.2020 - 04.2022
- Operated machinery to ensure smooth production processes.
- Monitored equipment performance and conducted routine maintenance checks.
- Collaborated with team members to optimize workflow efficiency.
- Loaded and unloaded materials according to production requirements.
- Inspected finished products for quality assurance before packaging.
- Maintained accurate records of machine operations and production data.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Load raw materials into machines according to specified measurements.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
- Inspect finished workpieces to ensure conformance with specifications.
- Record production information such as quantities produced and materials used on daily logs.
Customer service & cashier
Tacobell
Knoxville
06.2014 - 04.2020
- Operated cash register efficiently during busy meal periods.
- Provided friendly and accurate service to customers at the counter.
- Handled customer inquiries and resolved complaints promptly.
- Processed transactions swiftly, ensuring correct change was given.
- Maintained cleanliness and organization of dining area and workspace.
- Collaborated with team members to meet high service standards.
- Prepared food orders accurately according to company guidelines.
- Assisted in training new cashiers on procedures and best practices.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
Front desk & customer service & cashier
Ross Dress for Less
Knoxville
06.2017 - 11.2018
- Processed customer transactions efficiently and accurately at busy retail location.
- Assisted customers with product inquiries and selection to enhance shopping experience.
- Maintained cleanliness and organization of checkout area for optimal operations.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Trained new cashiers on company policies and operational procedures effectively.
- Resolved customer complaints promptly, ensuring satisfaction and positive interactions.
Front& end cashier & customer service
Walmart
Knoxville
08.2016 - 08.2017
- Processed customer transactions efficiently at the checkout station.
- Maintained a clean and organized checkout area for customer satisfaction.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth store operations.
- Handled cash, credit, and electronic payments accurately.
- Promoted store loyalty programs during customer interactions.
- Monitored inventory levels at the register and restocked supplies as needed.
- Trained new cashiers on procedures and best practices for service excellence.
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Answered customers' questions about products, prices, and availability.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
Education
Bachelor - Business Management
Al Turath University College
Baghdad, Iraq 09.1992 - 06.1997
Skills
- Customer relationship management
- Issue resolution
- Order processing
- Equipment operation
- Cash handling
- Time management
- Problem solving
- Excellent communication
- Adaptability to change
- Attention to detail
- Customer engagement strategies
- Training and development
- Relationship building
- Team building
- Customer service
- Organizational skills
- Active listening
- Dependable and responsible
- Social perceptiveness
- Friendly, positive attitude
Languages
English
Professional
Arabic
Professional
References
References available upon request.
Timeline
Front desk & customer service
Gorden food service
10.2023 - Current
Medical production associate
TN Foam
05.2022 - 04.2024
Machine Operator
Tranzonic
06.2020 - 04.2022
Front desk & customer service & cashier
Ross Dress for Less
06.2017 - 11.2018
Front& end cashier & customer service
Walmart
08.2016 - 08.2017
Customer service & cashier
Tacobell
06.2014 - 04.2020
Bachelor - Business Management
Al Turath University College
09.1992 - 06.1997