Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bassem Achour

Monastir

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Online Merchant

OpenMarket2407
01.2021 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Customer Operations Specialist

Shell Oil
12.2017 - 05.2020
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Developed and updated databases to handle customer data.

1 ST Line Support Analyst

ATOS
03.2015 - 11.2017
  • Excellent communication skills, both verbal and written.
  • Active Directory and Exchange Support via ServiceNow Ticketing Tool
  • SLA and Key Process according to ITIL V3
  • Providing a Technical Assistance and Support related to Computer, Systems, hardware, software or Network troubleshooting.
  • Ensuring all incidents and user Service requests are Solve or Completed within the SLA.

Education

Master of Science - Financial Engineering

IHEC
Sousse, Tunisia
01.2010

Skills

  • Data Entry
  • Payment Processing
  • Microsoft PowerPoint
  • Microsoft Excel
  • Call Center Experience
  • CRM Software
  • De-Escalation Techniques
  • Problem-Solving Abilities

Languages

Arabic
Native language
English
Upper intermediate
B2
French
Advanced
C1

Timeline

Online Merchant

OpenMarket2407
01.2021 - Current

Customer Operations Specialist

Shell Oil
12.2017 - 05.2020

1 ST Line Support Analyst

ATOS
03.2015 - 11.2017

Master of Science - Financial Engineering

IHEC

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Bassem Achour