Bassem Achour
Monastir
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Online Merchant
OpenMarket2407
01.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Customer Operations Specialist
Shell Oil
12.2017 - 05.2020
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
1 ST Line Support Analyst
ATOS
03.2015 - 11.2017
- Excellent communication skills, both verbal and written.
- Active Directory and Exchange Support via ServiceNow Ticketing Tool
- SLA and Key Process according to ITIL V3
- Providing a Technical Assistance and Support related to Computer, Systems, hardware, software or Network troubleshooting.
- Ensuring all incidents and user Service requests are Solve or Completed within the SLA.
Education
Master of Science - Financial Engineering
IHEC
Sousse, Tunisia01.2010
Skills
- Data Entry
- Payment Processing
- Microsoft PowerPoint
- Microsoft Excel
- Call Center Experience
- CRM Software
- De-Escalation Techniques
- Problem-Solving Abilities
Languages
Arabic
Native language
English
Upper intermediate
B2
French
Advanced
C1
Timeline
Online Merchant
OpenMarket2407
01.2021 - Current
Customer Operations Specialist
Shell Oil
12.2017 - 05.2020
1 ST Line Support Analyst
ATOS
03.2015 - 11.2017
Master of Science - Financial Engineering
IHEC
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