Baylee Morse
Bowling Green,KY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Patient Access Concierge
Greenview Regional Hospital
07.2023 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Updated computer system with latest information to keep records current and accurate.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Increased patient satisfaction scores with a compassionate approach, actively listening to concerns, and addressing inquiries in a timely manner.
Head Waitress/Server Shift Leader
Pagliai's Pizza
03.2017 - Current
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Optimized table turnover rates by efficiently managing seating arrangements and anticipating guests needs throughout their meal.
- Conducted regular performance evaluations for waitstaff members, identifying areas for growth and development opportunities.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
Receptionist
Trilogy Performance Sports
12.2022 - 07.2023
- Used proper telephone etiquette, answered calls and questions, and transferred calls when appropriate
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed data entry and administrative duties such as filing, scanning documents, and updating databases
Waitress
The Fishin' Hole
06.2017 - 08.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelors in Progress - Criminal Justice/Psychology
Western Kentucky University
Bowling Green, KY05.2025
High School Diploma -
Caldwell County High School
Princeton, KY05.2021
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Financial Counseling
- Insurance Verification
- HIPAA Compliance
- Attention to Detail
- Data Entry and Review
Timeline
Patient Access Concierge
Greenview Regional Hospital
07.2023 - Current
Receptionist
Trilogy Performance Sports
12.2022 - 07.2023
Waitress
The Fishin' Hole
06.2017 - 08.2021
Head Waitress/Server Shift Leader
Pagliai's Pizza
03.2017 - Current
Bachelors in Progress - Criminal Justice/Psychology
Western Kentucky University
High School Diploma -
Caldwell County High School
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