OSPF
BGP
EIGRP
RIP
VLAN
STP
VTP
Port Channel
Port Security
Port Fast
VPN
MPLS
ESAKKI PANDI
Support Engineer
Tirunelveli
Summary
To grab an opportunity and set myself a goal where I can be innovative and attain a challenging position by exercising my interpersonal and professional skills to the fullest for the growth of the organization and mine as well.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Support Engineer
INTERLACE INDIA PRIVATE LIMITED
Chennai
01.2023 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions
- Implemented technical solutions to solve customer issues and increase satisfaction
- To Configure, install and troubleshoot network infrastructure such as Routers, Firewall, Switch and Cable Management
- Worked on basic configurations and the maintenance of Fortigate 401F next gen Firewall
- Configure and Troubleshoot Cisco 3800 and 3900 series Routers and 3850,9200 and 9300 series Switches
- Worked on optimization of the network performance by troubleshooting network problems and outages by collaborating with the network architects
- Implementing traffic filters on cisco routers and security appliances using ACL
- To configure and Troubleshoot VLAN, VTP and Port Channel
- Backup and Restore of Configurations
- Remote Administration Through–SSH, Telnet, Putty
- Worked actively with the networking teams to fix the application and network latency issues using Wireshark/packet analyzer
- Maintained network performance by network monitoring analysis, performance tuning and escalating support to the vendors.
- Monitoring network performance, bandwidth utilization, link status using WhatsApp Gold
Jr Network Engineer
PEAK AIR PRIVATE LIMITED
Kochi
04.2017 - 01.2023
- Participated in the planning and execution of network upgrades for scalability and security improvements.
- Developed comprehensive documentation of network topology, device configurations, and standard operating procedures for reference purposes.
- To Configure and troubleshoot Switching Protocols.
- To Configure and troubleshoot LAN and VLAN network.
- Configure All type APs.
- Maintain inventory of all IT Equipment.
- Documenting troubleshooting and problem resolution steps.
- Responsible for Installing and Resolving down tickets day by day.
Education
Bachelor of Science -
M.S University
Tirunelveli,India 01.2019 - 01.2021
Diploma in Computer Science -
I.R.T Polytechnic Collage
Tirunelveli,India 01.2012 - 01.2015
CCNA and CCNP Enterprise - not Certified
Skills
Disclaimer
I ESAKKI PANDI M hereby solemnly declare that the above furnished details are true to the best of my knowledge and belief.
Timeline
Support Engineer
INTERLACE INDIA PRIVATE LIMITED
01.2023 - Current
Bachelor of Science -
M.S University
01.2019 - 01.2021
Jr Network Engineer
PEAK AIR PRIVATE LIMITED
04.2017 - 01.2023
Diploma in Computer Science -
I.R.T Polytechnic Collage
01.2012 - 01.2015
CCNA and CCNP Enterprise - not Certified
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