Beatrice Nelson
Murfreesboro
Overview
2027
2027
years of professional experience
Work History
Financial Counseling Rep
R1 Rcm
Nashville
10.2025 - Current
- Educated patients on financial aid options and resources, empowering them to make informed financial decisions.
- Utilized exceptional service skills to assist customers via phone and in person, enhancing overall client experience.
- Resolved patient complaints with professionalism to ensure high client satisfaction.
- Coordinated with healthcare providers to ensure seamless delivery of patient care, improving patient satisfaction.
- Collaborated with colleagues across departments to meet customer needs effectively.
- Assisted patients with inquiries, efficiently resolving concerns.
- Performed administrative tasks including filing documents and updating records.
- Participated in training sessions aimed at enhancing job performance.
Member Services
Archimedes-Brentwood
Brentwood
- Current
- Patient benefit manager, worked as a liaison between patient pharmacy and physician. Assisted members with getting specialty medication with their specialty pharmacy. Worked with insurance claims and getting claims that were rejecting cleared in order to receive for payment for claim through pharmacy.
Manager
Suite 1225 Bistro and Restaurant
Nashville
06.2021 - 05.2026
- Managed daily operations of a busy restaurant, ensuring high-quality service standards.
- Supervised and trained staff to enhance performance and maintain operational excellence.
- Developed training materials for new hires and conducted ongoing staff development sessions.
- Coordinated employee schedules to optimize team coverage and performance.
- Oversaw payroll functions, attendance records, and vacation requests for accurate reporting.
- Implemented customer feedback systems to identify improvements in dining experiences.
- Maintained compliance with health regulations and industry standards across all operations.
Workforce Management Analyst
NationsBenefits
Nashville
10.2021 - 12.2022
- Worked as customer service representative and then was promoted to Workforce Management. Assisted with keeping representatives on schedules and adhering to schedules. Worked closely with upper management to maintain flow of calls on a day to day basis. Company was bought out and closed.
Technical Support Representative
Reperio Health Inc
Nashville
02.2020 - 06.2021
- Start up company, worked as Tech Support for upcoming health scanner. Worked with logistics team and analytics team to help develop program for machine.
Project Coordinator
The Icee Company
La Vergne
09.2019 - 03.2020
- Worked as a Project Coordinator working with Regional Managers to ensure the stores were set up correctly and all machines from Icee were set up right. Company did lay off during vivid as a result was let go.
Technical Support
Asurion
Antioch
05.2016 - 10.2019
- Worked as Technical Support Representative assisting customers with any issues that they were having with their devices. Walked customers through step by step instructions on how to fix their devices.
Education
Associate's degree - Medical Assisting
Draughons
Murfreesboro, TN05-2014
Skills
- Workforce management
- Program development
- Project coordination
- Restaurant operations
- Financial counseling
- Claims processing
- Customer service
- Patient education
- Team collaboration
- Operational management
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Technical troubleshooting
- Business development
- Contract negotiation
- Customer relations
- Paperwork processing
- Order resolution
Timeline
Financial Counseling Rep
R1 Rcm
10.2025 - Current
Workforce Management Analyst
NationsBenefits
10.2021 - 12.2022
Manager
Suite 1225 Bistro and Restaurant
06.2021 - 05.2026
Technical Support Representative
Reperio Health Inc
02.2020 - 06.2021
Project Coordinator
The Icee Company
09.2019 - 03.2020
Technical Support
Asurion
05.2016 - 10.2019
Member Services
Archimedes-Brentwood
- Current
Associate's degree - Medical Assisting
Draughons