Becky Justice
Chattanooga
Summary
A results‑driven Strategic Partner Manager with experience leading enterprise partnerships and executing joint business plans that accelerate revenue and market penetration. Brings a proven track record of cultivating executive‑level relationships, optimizing partner performance, and driving cross‑functional alignment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Strategic Partner Manager
ChargePoint
05.2022 - 07.2026
- Collaborated with cross-functional teams to align partnership goals with organizational objectives.
- Analyzed market trends and competitor strategies to identify growth opportunities.
- Conducted regular performance evaluations of partnerships, recommending improvements based on insights.
- Negotiated contract terms with partners to optimize benefits and reduce risks for the organization.
- Developed and implemented strategic partnership initiatives to enhance market presence.
- Organized joint training sessions to strengthen collaborative capabilities and foster knowledge sharing among team members from both organizations.
- Conducted comprehensive analyses of partner performance metrics, identifying areas for improvement and implementing corrective measures.
- Managed a portfolio of strategic partnerships, closely monitoring progress towards established objectives and adjusting strategies accordingly.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across the the organization.
- Collaborated with cross-functional teams to align goals, streamline processes, and optimize resource utilization.
- Cultivated trust-based relationships with key decision-makers at partner organizations through transparent communications and consistent follow-through on commitments.
- Assisted in the development of annual partnership plans, outlining objectives, tactics, and performance indicators for successful collaborations.
- Conducted thorough due diligence on prospective partners to assess their capabilities, resources, and overall suitability for collaboration.
- Strengthened strategic partnerships by identifying and pursuing new business opportunities.
- Developed and implemented strategies to enhance partner relations.
- Monitored partner performance and provided feedback on areas of improvement.
Field Service Specialist/ Quality Control
AZZ
05.2019 - 03.2022
- Coordinated maintenance schedules, reducing downtime and enhancing service reliability.
- Implemented process improvements that streamlined service delivery and increased customer satisfaction rates.
- Trained junior technicians on installation procedures and troubleshooting techniques for complex systems.
- Collaborated with cross-functional teams to develop solutions for client-specific challenges in field operations.
- Enhanced customer satisfaction by efficiently diagnosing and resolving complex technical issues in the field.
- Delivered exceptional customer service through effective communication and prompt attention to client needs, fostering loyalty and repeat business.
- Achieved high success rates in equipment repair, minimizing downtime for clients and maintaining optimal system performance.
- Established strong relationships with vendors and suppliers, negotiating favorable pricing on parts and equipment while maintaining quality standards.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Education
Bachelor of Arts - Education
University of Tennessee in Chattanooga
Chattanooga, TN 05-1996
Skills
- Customer relationship building
- Client relationship management
- Contract negotiation
- Client management
- Strategic planning
- Partnership development
- Software proficiency
- Network building
- Problem-solving
- Time management
- Attention to detail
- Teamwork and collaboration
- Conflict resolution
- Customer service
Accomplishments
Green Belt Six Sigma
Certification
Green Belt Six Sigma
Timeline
Strategic Partner Manager
ChargePoint
05.2022 - 07.2026
Field Service Specialist/ Quality Control
AZZ
05.2019 - 03.2022
Bachelor of Arts - Education
University of Tennessee in Chattanooga