Rafaela Schwaner
Hermitage
Summary
A dedicated, detail-oriented, and passionate professional with over 6 years of experience working as an an office supervisor, administrative assistant, bank-tellers, concierge, and salesperson. In-depth expertise in customer service, administrative functions, marketing, and sales. Excellent bilingual oral and written communication skills, impeccable organizational skills, a positive attitude, and a strong work ethic. Excels in dynamic, fast-paced environments requiring independent and collaborative efforts. Creative problem-solver with consistently high professional standards, discipline, and initiative. Authorized to work in the US for any employer.
Engaging Market Manager with 3 years of experience taking measurable approaches to strengthen company images. Achieving strategist focused on delivering key departmental objectives. Celebrated for unique management strategies and strong work ethic. Talented prospector and marketer with strong success as accomplished BDM. Ambitious in face of demanding sales targets and tenacious in pursuing every possible lead. Seeks new opportunities and continuously builds contact database to maintain robust pipeline and strong revenue.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Recruiter Ι Cast
01.2016
- Partnered with hiring managers to determine staffing needs
- Screened resumes, performed phone interviews with candidates, and followed up on the interview process status
- Established and maintained relationships with both internal and external clients to ensure staffing goals are achieved
- Outlined employer information and benefits during the screening process
- Completed timely reports on employment activity and supervised employee activities daily
- Team Building and Collaboration Transformational Leadership and Supervision Staff Training and Development Effective Communication Customer and Vendor Relations Report Preparation and Payroll Concierge Services Sales and Marketing Problem Solving Multi-tasking Computer Applications Bilingual, Spanish and English
- Rafaela Schwaner
Business Development Manager
Food Staffing
12.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Market Manager
Heart of the House Hospitality
05.2022 - Current
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Developed overall store strategies and tactics to achieve sales and service and operational performance goals.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Established market strategies that met or exceeded budget numbers.
- Built strong relationships with top customers and prospects and generated robust sales pipeline.
- Maintained professional standards in sales and customer relationships and generated leads from internal and external sources.
- Set department standards for customer service, employee relations and overall profitability.
- Conducted interviews, made hiring decisions matching appropriate skill level to job and evaluated team member performance.
- Evaluated operating statements to identify business trends, expense control opportunities and potential shrink.
- Monitored current contract pricing, terms and vendor capacity to meet client demands and made workable recommendations for improvement.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Record Revenue in entire Region per week
- Top performer market in 2022 and winner of Manager of the year.
Account Manager
Heart of the House Hospitality
05.2020 - 05.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Handled bi-weekly payroll services for 400 employees.
- Bringing record Revenue of 441k a week.
Concierge Agent
Concierge Services Ι Marriott Gaylord Opryland
01.2016 - 05.2020
- Responds promptly to guest requests for special arrangements or services such as transportation, reservations, or dry cleaning, identifying and making arrangements with appropriate providers
- Follows up on special requests from guests with unique needs to ensure satisfaction
- Gathers guests for orientation and summarizes and provides information about the property and the surrounding area amenities, including special events and activities
- Assists guests with restaurant reservations, concert tickets and tours, messages, requests, questions, or concerns, contacting the appropriate individual or department to address the guests’ needs
- Accurately handle and process all financial transactions for services purchased by the guests
- Reviews shift logs or daily memo books and documents pertinent information in the logbooks
- Reports accidents, injuries, and unsafe work conditions to the manager; and completes safety training and certifications.
- Answered guest questions regarding local area, facilities and amenities.
Front Office Supervisor Ι
Hyatt Siesta Key Beach
01.2012 - 01.2015
- Led the front desk staff in providing an exceptional guest experience from registration to check-out
- Served as a friendly, professional resource to guests, informing them of available services and amenities, responding to their requests problems, and resolving any problems accordingly
- Enhanced customer satisfaction and client retention by performing all my duties accordingly and in a manner acceptable to the guests
- Provided feedback, reports, and suggestions for monitoring and improving the guest experience to the senior management.
Administrative Assistant
Bank Teller Ι Bank of America
01.2011 - 01.2012
- Accurately and efficiently processed and recorded routine financial transactions for bank customers, including cashing checks, accepting deposits and withdrawals, processing loan payments, and money transfers
- Promoted and advised on the bank's products and services., with Seguros America, an auto liability insurance company, performing all administrative support and customer service functions
- Recreation Leader with Casa De Campo, arranging and supervising water sport activities and renting out boats and jet skis to resort guests.
Retail-Cashier Ι
Kohl's
01.2009 - 01.2011
- Performed all aspects of retail sales and provided customer service in a large retail store
- Recognized as the top obtainer of new credit card applicants in the Delaware and Sarasota location.
Sales Consultant Ι
New York & Company
01.2008 - 01.2009
- Performed all aspects of retail sales and merchandising in a large women's clothing store
- Top obtainer of new credit card applicants in the branch
- Prior experience in La Romana, Dominican Republic includes:
- Administrative Assistant with Consorcio de Arquitectos e Ingenieros Coemia, coordinating department schedules by maintaining calendars for personnel and arranging meetings, conferences, and travel
- Managing office supply inventory, expediting orders, and verifying receipt of supplies.
Education
O&M -
Laurence Centro de Estudios, Institute
Escuela Maria Auxiliadora
High School Diploma Ι -
Liceo Liliam Bayona High School
No Degree - Sales And Marketing Education
Sales Effectiveness
Online02.2024
Skills
- Sales Records Management
- Market Trend Analysis
- Operating Procedures and Policies
- Sales Statistics Analysis
- Team Recruiting and Onboarding
- Verbal and Written Communication
- Sales Program Coordination
- Operational Records Review
- Performance Evaluations
- Detail-Oriented
- Salesforce Software
- Customer Complaint Resolution
- Customer Service
- Decision Making
- Problem-Solving
- Time Management
- Relationship Building
- Staff Training and Development
- Sales Projections
- Networking Events
- Customer Billing
- Employee Retention
- Competitor Analysis
- New Hire Onboarding
- Microsoft expert
- People Net expert
- WorkRecords expert
- Avionte Bold expert
- Key Account Management
- Sales operations
- Lead prospecting
- Schedule Coordination
- Client Relations
- Performance reporting
Accomplishments
- Exceeded quarterly objectives by as much 90% on a regular basis.
- Won "market of the year" for best performance.
- Won market manager of the year " excellent results.
- Increased yearly revenue 80% 1 year.
- Supervised team of 10 staff members.
Certification
- Sales Training
Languages
English
Spanish
Full Professional
Timeline
Business Development Manager
Food Staffing
12.2023 - Current
Market Manager
Heart of the House Hospitality
05.2022 - Current
Account Manager
Heart of the House Hospitality
05.2020 - 05.2022
Recruiter Ι Cast
01.2016
Concierge Agent
Concierge Services Ι Marriott Gaylord Opryland
01.2016 - 05.2020
Front Office Supervisor Ι
Hyatt Siesta Key Beach
01.2012 - 01.2015
Administrative Assistant
Bank Teller Ι Bank of America
01.2011 - 01.2012
Retail-Cashier Ι
Kohl's
01.2009 - 01.2011
Sales Consultant Ι
New York & Company
01.2008 - 01.2009
O&M -
Laurence Centro de Estudios, Institute
Escuela Maria Auxiliadora
High School Diploma Ι -
Liceo Liliam Bayona High School
No Degree - Sales And Marketing Education
Sales Effectiveness
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