Belinda Chase
Chattanooga
Summary
Resourceful Escrow Manager known for high productivity and efficient task completion. Specialize in risk management, regulatory compliance, and client relationship building. Excel at negotiation, problem-solving, and communication, ensuring smooth escrow transactions and client satisfaction.
Overview
13
13
years of professional experience
Work History
Regional Escrow Manager
Real Title
Miami
08.2023 - 04.2025
- Managed title/escrow operations for multiple teams and states
- Collaborated with internal banking and accounting teams to maintain escrow accounts and records and approved funds disbursements.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Implemented process improvements to enhance service delivery and streamline operations.
- Communicated regularly with Senior leadership regarding operational challenges and team needs.
- Coordinated staff schedules to optimize productivity and maintain operational efficiency.
- Conducted regular performance reviews for all personnel under direct supervision.
- Responded promptly to customer inquiries or complaints regarding products or services provided by the company.
- Identified training needs for personnel under direct supervision and developed appropriate training plans.
- Analyzed data from various sources including surveys and customer feedback forms, in order to identify areas of improvement within the organization.
Sr Escrow Officer
DOMA Technologies
12.2021 - 12.2022
- Managed escrow transactions from initiation to closing for multiple clients.
- Facilitated communication between buyers, sellers, and real estate agents.
- Reviewed and verified documents for compliance with legal requirements.
- Trained staff on escrow processes and best practices.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Resolved client inquiries and concerns regarding escrow procedures efficiently.
- Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Developed and maintained professional relationships with real estate agents, lenders, and attorneys to facilitate efficient transactions.
- Reviewed and interpreted contracts to determine escrow requirements and ensure accuracy.
- Assisted in the development and implementation of escrow policies and procedures to improve operational efficiency.
- Utilized escrow software systems for transaction management and documentation.
- Monitored escrow accounts to ensure sufficient funds for closing and addressed any discrepancies.
- Maintained detailed records of all escrow transactions for audit purposes and regulatory compliance.
- Complied with federal and state escrow regulations to prevent legal disputes and maintain integrity of transactions.
- Ensured compliance with the Real Estate Settlement Procedures Act (RESPA) and other relevant laws.
- Managed escrow process from opening to closing, ensuring timely and compliant transactions.
Sr Escrow Officer
Oasis Escrow
Rancho Mirage
03.2018 - 05.2021
- Managed escrow transactions from initiation to closing for multiple clients.
- Facilitated communication between buyers, sellers, and real estate agents.
- Reviewed and verified documents for compliance with legal requirements.
Sr Escrow Officer
CV Escrow
Rancho Mirage
06.2012 - 02.2018
- Managed escrow transactions from initiation to closing for multiple clients.
- Facilitated communication between buyers, sellers, and real estate agents.
- Reviewed and verified documents for compliance with legal requirements.
Skills
- Escrow management
- Compliance auditing
- Transaction coordination
- Title defect resolution
- Multi-state escrow operations
- Team leadership
- Staff training and development
- Problem solving
- Legal compliance awareness
Timeline
Regional Escrow Manager
Real Title
08.2023 - 04.2025
Sr Escrow Officer
DOMA Technologies
12.2021 - 12.2022
Sr Escrow Officer
Oasis Escrow
03.2018 - 05.2021
Sr Escrow Officer
CV Escrow
06.2012 - 02.2018