Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Belinda Harris

Memphis

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Driver

Lyft
11.2023 - Current
  • Transported passengers using the Lyft app
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Achieved and maintained Platinum tier
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Training Manager/Master Trainer

MEMPHIS AREA TRANSIT AUTHORITY
02.2019 - 08.2024
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Achieved significant improvement in training engagement by customizing content to meet unique needs of each department.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Managed new employee orientation training process for more than 200 employees each year.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Collaborated with other departments to align training programs with organizational goals and objectives.

School Bus Driver

National Express
08.2017 - 02.2019
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle log.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Store Manager

STAGE STORES
07.2015 - 07.2017
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.

Call Center Supervisor

General Dynamics
04.2004 - 04.2015
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Supervised over 35 Call Center Agents in providing excellent customer service to callers requiring assistance for Active, Reserve and Retired Navy personnel questions.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.

Education

Associates Degree - Biology

SOUTHWEST TENNESSEE COMMUNITY COLLEGE
Memphis, TN

Skills

  • Time management
  • Customer service
  • Problem-solving
  • Punctual and reliable
  • Attention to detail
  • Business management
  • Organizational skills
  • Decision-making
  • Multitasking

Certification

  • Certified Master Trainer (ATD)
  • Certified Instructional Designer (ATD)

Timeline

Driver

Lyft
11.2023 - Current

Training Manager/Master Trainer

MEMPHIS AREA TRANSIT AUTHORITY
02.2019 - 08.2024

School Bus Driver

National Express
08.2017 - 02.2019

Store Manager

STAGE STORES
07.2015 - 07.2017

Call Center Supervisor

General Dynamics
04.2004 - 04.2015

Associates Degree - Biology

SOUTHWEST TENNESSEE COMMUNITY COLLEGE

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Belinda Harris