Bella Harshaw
Cordova
Summary
Dynamic and customer-focused professional with extensive experience, excelling in enhancing guest satisfaction through effective communication and attention to detail. Proven ability to train staff and foster loyalty, while maintaining cleanliness and professionalism. Skilled in upselling strategies and adept at multitasking in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Esthetician/Wax Specialist
European Wax Center
07.2021 - Current
- Assisted in performing facials, waxing, and skincare treatments to enhance client satisfaction.
- Developed knowledge of skin types and conditions to provide tailored skincare recommendations.
- Maintained cleanliness and organization of treatment rooms and equipment according to safety standards.
- Supported senior estheticians with client consultations and product selections for personalized care.
- Engaged in continuous learning about new beauty trends and techniques through training sessions.
- Provided exceptional customer service by addressing client questions and concerns effectively.
- Utilized various skincare products and tools to perform treatments efficiently while ensuring safety protocols were followed.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
Bay Host/Server
Top Golf
04.2025 - Current
- Managed guest flow and seating arrangements to enhance overall customer experience.
- Collaborated with kitchen staff to ensure timely food service and accurate order delivery.
- Trained new team members on operational procedures and customer service best practices.
- Monitored dining area for cleanliness and addressed any issues promptly to maintain standards.
- Developed strong relationships with guests, fostering repeat business through exceptional service.
- Resolved guest concerns swiftly, enhancing satisfaction and loyalty through effective communication skills.
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
Hostess & Server
Red Hook Cajun Seafood & Bar
05.2019 - 03.2020
- Greeted and seated guests, ensuring positive first impressions.
- Managed reservation systems, optimizing seating arrangements for efficiency.
- Coordinated with waitstaff to streamline service during peak hours.
- Assisted in training new staff on customer service protocols and procedures.
- Monitored dining area for cleanliness and ambience, maintaining high standards.
- Developed relationships with regular patrons to foster loyalty and repeat visits.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
Certificate - Esthetics
Ivy Institute of Esthetics
Memphis03-2020
High School Diploma -
Bartlett High School
Bartlett, TN05-2019
Skills
- Punctuality
- Cleanliness
- Maintaining composure
- Tactfulness
- Upselling strategies
- Cross-selling techniques
- Customer service
- Attention to detail
- Verbal and written communication
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Customer communication
- Task prioritization
- Self motivation
- Interpersonal skills
- Professionalism
- Good judgment
- Interpersonal communication
Certification
- Esthetician License - 5yrs.
Languages
English
Full Professional
Timeline
Bay Host/Server
Top Golf
04.2025 - Current
Esthetician/Wax Specialist
European Wax Center
07.2021 - Current
Hostess & Server
Red Hook Cajun Seafood & Bar
05.2019 - 03.2020
Certificate - Esthetics
Ivy Institute of Esthetics
High School Diploma -
Bartlett High School