Benjamin Farmer
Murfreesboro
Summary
Results-driven retail leader with proven expertise in grocery operations, inventory control, and team management. Skilled in optimizing processes, driving sales, and ensuring compliance in fast-paced environments. Known for adaptability, operational focus, and a strong work ethic. Eager to apply these strengths in a new industry to drive performance and grow professionally.
Overview
7
7
years of professional experience
Work History
Grocery Manager
Kroger
07.2024 - Current
- Oversee daily operations of the grocery department, ensuring product availability, quality, and store standards.
- Manage inventory control, including ordering, stocking, and rotating products to minimize waste and maximize sales.
- Coordinate with other department managers to ensure seamless store operations and inventory accuracy.
- Develop and maintain product displays, promotional materials, and seasonal arrangements to drive sales.
- Ensure compliance with company policies, safety regulations, and health standards.
- Monitor sales performance and make adjustments to product offerings to meet customer demand and increase profitability.
Front-End Lead
Dicks Sporting Goods
02.2024 - 06.2024
- Supervised and trained cashiers, ensuring proper break schedules and adherence to performance metrics for protection plans and credit card sign-ups.
- Maintained register area by ensuring registers were in proper working order, clean, and well-stocked with front-end merchandise.
- Managed return processing and handled customer inquiries regarding returns, ensuring smooth and efficient operations.
Front-End Department Manager
Kroger
09.2022 - 09.2023
- Maintained high levels of customer satisfaction and retention through effective front-end operations and team leadership.
- Managed payroll, wrote staff schedules, generated daily performance reports, and provided operational updates to senior management.
- Trained and motivated staff to meet service goals and maintain productivity standards.
- Strengthened leadership, organizational, communication, and computer skills through daily management responsibilities.
Assistant Customer Service Manager
Kroger
03.2021 - 09.2022
- Supported the Customer Service Manager in overseeing service requests, inventory management, and daily operations.
- Enforced facility policies, monitored workflow, managed payroll, and generated daily performance reports.
- Provided updates to senior leadership and contributed to staff training and recruitment.
- Strengthened organizational skills, attention to detail, and leadership capabilities.
Customer Service Supervisor/Front-End Bookkeeping
Kroger
09.2020 - 03.2021
- Led and trained front-end staff to enhance customer satisfaction and team performance.
- Ensured accurate handling of products, tenders, and coupons; authorized check cashing and monitored cashier compliance.
- Reviewed cashier reports, audited bookkeeping records, and performed store and coupon audits.
Courtesy Clerk & Cashier
Kroger
05.2019 - 09.2020
- Assisted customers with bagging groceries, answering questions, and locating items.
- Supported cashiers during checkout and maintained orders by collecting and organizing carts.
- Verified prices and ensured a clean, welcoming store environment.
- Processed transactions accurately using POS systems, while maintaining a positive and efficient customer experience.
- Demonstrated strong math skills, attention to detail, and clear communication under pressure.
Education
High School Diploma -
Blackman High School
Skills
- Microsoft Outlook
- Microsoft Excel
- Power BI
- Kronos Time and Attendance
- Schedule Writing
- Customer Service & Relations
- Staff Supervision & Training
- Inventory Management & Stock Control
- Sales & Profitability Optimization
- Cash Handling & POS Systems
- Payroll & Reporting
- Leadership & Team Development
- Merchandising & Product Displays
- Conflict Resolution
- Auditing & Compliance
- Health & Safety Compliance
- Operational Efficiency
Languages
English
Timeline
Grocery Manager
Kroger
07.2024 - Current
Front-End Lead
Dicks Sporting Goods
02.2024 - 06.2024
Front-End Department Manager
Kroger
09.2022 - 09.2023
Assistant Customer Service Manager
Kroger
03.2021 - 09.2022
Customer Service Supervisor/Front-End Bookkeeping
Kroger
09.2020 - 03.2021
Courtesy Clerk & Cashier
Kroger
05.2019 - 09.2020
High School Diploma -
Blackman High School