Summary
Work History
Education
Skills
Timeline
Generic

Benjamin Hancock

Fayetteville

Summary

Dynamic Sales Associate with a proven track record at Hibbett Sporting Goods, excelling in customer service and conflict resolution. Leveraged exceptional people skills to foster lasting relationships, driving sales through effective suggestive selling techniques. Recognized for maintaining cash handling accuracy and enhancing team performance in high-pressure environments.

Work History

Sales Associate

Marvin’s
Fayetteville, TN
2025 - 2026
  • Provided support during inventory management, contributing to stock accuracy and availability.
  • Implemented product knowledge sessions, increasing team confidence in sales techniques.
  • Resolved customer complaints efficiently, fostering positive relationships and repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Sales Associate

Hibbett Sporting Goods
Fayetteville, TN
2024 - 2025
  • Implemented promotional displays according to company guidelines, driving sales of featured products.
  • Provided feedback on customer preferences to management, contributing to inventory decision-making processes.
  • Trained new associates on store policies and procedures, fostering a knowledgeable team environment.
  • Utilized point-of-sale systems efficiently, reducing transaction times and improving service speed for customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Associate

Lyon Family Farms
Fayetteville, TN
2022 - 2025
  • Assisted customers with product selections and inquiries, enhancing overall shopping experience.
  • Operated point-of-sale system for transactions, ensuring accuracy in cash handling.
  • Maintained organized merchandise displays, promoting seasonal products effectively.
  • Collaborated with team members to achieve daily sales targets and improve service quality.

Sales Assoxialre

Rick’s BBQ
Fayetteville, TN
2024 - 2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Sales Associate

Holts IGA
Fayetteville, TN
2023 - 2024
  • Assisted customers with product selection and inquiries, ensuring optimal shopping experiences.
  • Managed cash register operations, accurately processing transactions and handling customer payments.
  • Maintained store displays and merchandise organization, enhancing product visibility and accessibility.
  • Collaborated with team members to replenish stock levels, ensuring inventory availability for customer needs.

Education

High School Diploma -

Lincoln County High
Fayetteville, TN
05.2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Sales strategies

Timeline

Sales Associate

Marvin’s
2025 - 2026

Sales Associate

Hibbett Sporting Goods
2024 - 2025

Sales Associate

Lyon Family Farms
2022 - 2025

Sales Assoxialre

Rick’s BBQ
2024 - 2024

Sales Associate

Holts IGA
2023 - 2024

High School Diploma -

Lincoln County High

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Benjamin Hancock