Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Keener

Decatur

Summary

Dynamic shift manager with proven expertise in training and mentoring new employees. Skilled in operational efficiency and problem-solving, consistently delivering high-quality customer service and fostering team collaboration to enhance overall performance.

Overview

5
5
years of professional experience

Work History

Server

Brazeiros
Knoxville
09.2023 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Provided exceptional service to high volume of daily customers.
  • Recommended menu items and addressed customer inquiries to enhance dining experience.
  • Greeted customers and provided recommendations to boost daily sales.
  • Marketed desserts, appetizers, and specialty drinks to customers during meal service.
  • Prepared checks, itemizing total meal costs and taxes.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Set up dining areas for special events and large parties as needed.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Trained new employees on restaurant procedures and plating techniques.

Creeler

Shaw Industries
Decatur
09.2022 - 08.2023
  • Set up and maintained yarn creels, facilitating seamless production runs.
  • Monitored machine performance, ensuring optimal thread tension and quality standards.
  • Inspected yarn for defects and reported discrepancies to supervisors.
  • Collaborated with operators to resolve yarn supply issues quickly.
  • Documented creeling processes and maintained accurate inventory records.
  • Collaborated with team members to resolve workflow issues, improving overall efficiency.
  • Adhered strictly to company policies on production standards, quality control, and waste management.

Shift Manager

McDonald's
Decatur
07.2021 - 07.2022
  • Trained new employees on operational procedures and customer service standards to enhance team readiness and performance.
  • Supervised team members during peak hours to maintain efficient service and workflow.
  • Resolved customer concerns promptly to improve satisfaction and loyalty.
  • Managed inventory levels and ordered supplies to ensure stock availability.
  • Conducted quality control checks to guarantee compliance with food safety regulations.

Education

BBA - Business Administration

Southern New Hampshire University
Hooksett, NH
12-2027

Bachelor of Science - Mathematics

University of Tennessee
Knoxville, TN

Skills

  • Customer service
  • Team collaboration
  • Project management
  • Problem solving
  • Data analysis
  • Data visualization
  • Effective communication

Timeline

Server

Brazeiros
09.2023 - Current

Creeler

Shaw Industries
09.2022 - 08.2023

Shift Manager

McDonald's
07.2021 - 07.2022

BBA - Business Administration

Southern New Hampshire University

Bachelor of Science - Mathematics

University of Tennessee
Benjamin Keener