Benjamin Luong
Winchester
Summary
Proven team player with a strong work ethic, demonstrated at TE Connectivity where I enhanced warehouse efficiency and safety. Skilled in equipment operation and customer service, I excel in fast-paced environments, ensuring accuracy and professionalism. Achieved a notable increase in process efficiency, showcasing my attention to detail and ability to learn quickly. I am adept in basic computer knowledge. Detail oriented work is a priority to me.
Overview
3
3
years of professional experience
Work History
Material Handler
TE Connectivity
05.2024 - Current
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Transported inventory items to appropriate locations.
- Attached identifying tags to containers to mark with identifying shipping information.
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Received and unpacked shipments and new equipment as directed.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Teller
Ascend Federal Credit Union
03.2023 - 02.2024
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Dockhand
Twin Creeks Marina
06.2022 - 09.2022
- Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing accidents.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Communicated with drivers to inform cargo loading and unloading schedule and other relevant information.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Safeguarded company assets by monitoring security protocols on the dock premises.
Cashier/Stocker
Save A Lot
08.2021 - 02.2022
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma - General Studies
Franklin County High School
Winchester, TN05.2022
Skills
- Attention to detail
- Customer service
- Teamwork and collaboration
- Warehouse safety
- Clean background check
- Equipment operation
- Material handling
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
- Goal-oriented focus
- Patience and empathy
- Stress tolerance
- Willing to learn
- Punctual and reliable
- Clear communication
Timeline
Material Handler
TE Connectivity
05.2024 - Current
Teller
Ascend Federal Credit Union
03.2023 - 02.2024
Dockhand
Twin Creeks Marina
06.2022 - 09.2022
Cashier/Stocker
Save A Lot
08.2021 - 02.2022
High School Diploma - General Studies
Franklin County High School
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