Benjamin Ramirez
Nashville
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
QXO Waterproofing
Nashville
03.2025 - Current
- Managed leads using CRM software to track customer interactions and follow-ups.
- Managed inventory levels and ensured accuracy in stock counts.
- Oversaw daily operations of inventory management team.
- Trained staff on proper inventory procedures and safety standards.
- Developed strong relationships with clients to understand their needs.
- Trained new sales team members on company products and sales techniques.
- Managed client accounts ensuring timely communication and support.
- Managed customer accounts and maintained strong client relationships at QXO Waterproofing.
- Assisted customers in selecting appropriate waterproofing solutions for their needs.
- Conducted follow-up calls to ensure customer satisfaction and address concerns.
- Utilized CRM software to track leads and manage customer interactions efficiently.
- Resolved customer inquiries promptly, enhancing overall service experience at QXO Waterproofing.
- Provided customers with product information, pricing and availability.
Inside Sales Representative
College Hunks Hauling Junk & Moving
Nashville TN
03.2024 - Current
- Provided customers with product information, pricing and availability.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Collaborated with other departments such as marketing, finance, logistics.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Door-to-Door Sales Representative
Ziply Fiber
Coos Bay
03.2021 - 11.2024
- Greeted customers at their door and introduced myself.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Provided detailed information about the products being sold and answered customer questions.
- Demonstrated how to use the product and its features.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Collected payments from customers, including cash, check or credit card transactions.
Server
Uncle Julios
Brentwood
09.2023 - 03.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Wireless Sales Associate
US Cellular Wireless
Coos Bay
01.2023 - 09.2023
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
- Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
- Greeted customers upon arrival in the store and provided assistance throughout their shopping experience.
- Conducted regular follow-up calls to ensure customer satisfaction with purchased products or services.
- Demonstrated ability to troubleshoot minor technical issues that arose during the sales process.
Account Manager
Pacific Office Automation
Coos Bay
11.2021 - 01.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Generated leads through cold calling activities.
- Ensured compliance with industry regulations when dealing with clients.
- Renewed existing accounts by building relationships with clients.
- Acted as main point of contact in matters relating to client concerns and needs.
Aquisition Specialist
Yak Social
Coos Bay
01.2020 - 09.2021
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Initiated outbound calls to prospective clients using scripts.
Pre-Sales Executive
Glowforge
Coos Bay
07.2019 - 07.2020
- Provided technical assistance by responding to inquiries from potential customers regarding product capabilities.
- Identified opportunities to upsell products or services based on customer needs.
- Gathered information from customers to create detailed reports outlining their requirements and preferences.
- Conducted presentations of product offerings to customers and prospects.
Education
High School Diploma -
Marshfield High School
Coos Bay, OR07-2016
Skills
- Lead Prospecting
- Customer Service
- Sales Forecasting
- Competitor research
- Lead Generation
- Interpersonal communication skills
- Pipeline building
- Sales consultation
- Customer Needs Assessment
- Sales closing
- Account Servicing
- Customer retention abilities
- Sales demonstration
- Performance Tracking
- Territory Management
- Cold-calling
- B2B and B2C sales
Timeline
Inside Sales Representative
QXO Waterproofing
03.2025 - Current
Inside Sales Representative
College Hunks Hauling Junk & Moving
03.2024 - Current
Server
Uncle Julios
09.2023 - 03.2024
Wireless Sales Associate
US Cellular Wireless
01.2023 - 09.2023
Account Manager
Pacific Office Automation
11.2021 - 01.2023
Door-to-Door Sales Representative
Ziply Fiber
03.2021 - 11.2024
Aquisition Specialist
Yak Social
01.2020 - 09.2021
Pre-Sales Executive
Glowforge
07.2019 - 07.2020
High School Diploma -
Marshfield High School