BEN MILOUD Anis

• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Liaised between account holders and various departments.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Listened attentively to client feedback and worked with product development team to introduce new services.
• Managing designated curbstand locations - 50 restaurants, parking lots and office buildings.
• Building relationships with valet attendants and restaurant owners.
• Responsible for resolving a range of inquiries from residential and business customers
• Providing incentives to motivate customers to close more transactions and promote our brand.
• Educated clients on new product and updated account information to maintain high standards of client service.

• Successfully managed a large team of overseas representatives in two of Thomas Cook’s largest overseas resort for two years and striving to exceed sales and customer service targets every month.

• Awarded a Thomas Cook Proud award for Results Orientated – this was due to working in a large gateway managing a team of 50 staff between two Team Managers and head representative with a seven day a week flying schedule and achieving all sales and service targets.

• Negotiated with suppliers to ensure maximum profit from advertising space.

• Provided support and assistance to customers in case of emergency and assist and coordinate

their repatriation to the UK/France/Belgium.

• Conducted departure and arrival briefings.
• Maintained flight and events logs, flight operations records of incoming and outgoing flights.
• Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.