Bernadette Herring
Antioch
Summary
Skilled Paint Department Supervisor with proven leadership and team management abilities. Experience includes overseeing paint department operations, ensuring compliance with safety standards, and implementing process improvements. Capable of solving complex problems, improving efficiency, and contributing to high-quality results. Recognized for strong communication skills and fostering positive work environment.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.
Overview
12
12
years of professional experience
2004
2004
years of post-secondary education
Work History
Paint Department Supervisor
Lowes Home Improvment
Smyrna
09.2019 - Current
- Supervised paint department operations and staff to ensure efficient workflow.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained and mentored team members on product knowledge and safety procedures.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Ensured compliance with safety standards and company policies in the workspace.
- Coordinated customer service efforts to assist customers with paint selections.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Coordinated with other departments to ensure that customer orders were completed on schedule.
- Evaluated individual performance of each team member in the paint department and provided feedback as needed.
- Supervised the daily operations of the paint department, ensuring compliance with company policies and procedures.
- Ensured safety regulations were followed by all staff members in the paint department at all times.
Customer Service Representative
Home Depot
Antioch
10.2016 - 08.2019
- Assisted customers with product inquiries and purchase decisions.
- Resolved customer complaints promptly and efficiently.
- Processed transactions using point-of-sale systems accurately.
- Maintained organized merchandise displays on the sales floor.
- Collaborated with team members to enhance customer service experiences.
- Managed inventory levels and restocked shelves as needed.
- Provided training to new staff on operational procedures and customer service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Groundskeeper
Alexander Properties
Antioch
02.2014 - 04.2016
- Maintained landscaping and grounds to enhance property appearance.
- Operated lawn care equipment for efficient grass cutting and maintenance.
- Collaborated with maintenance team to address facility repair needs.
- Managed waste disposal and recycling efforts on property premises.
- Assisted in seasonal planting and flower bed upkeep for aesthetic appeal.
- Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
- Lifted and removed fallen or damaged branches using hand and power tools.
- Maintained walkways, driveways, and parking lots by removing snow, ice, and other obstructions.
- Cleaned gutters to ensure proper drainage of water away from buildings.
Education
Hartshorne High
Hartshorne, OKSkills
- Inventory management
- Staff supervision
- Safety compliance
- Customer relations
Timeline
Paint Department Supervisor
Lowes Home Improvment
09.2019 - Current
Customer Service Representative
Home Depot
10.2016 - 08.2019
Groundskeeper
Alexander Properties
02.2014 - 04.2016
Hartshorne High