Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bessie Bryson

Memphis

Summary

Adaptable Manager offers 6 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Overview

36
36
years of professional experience

Work History

Manager International Clearance Operation

FedEx Corporation
Memphis
03.2018 - 03.2025
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted performance reviews for team members.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with industry regulations and company policies.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Directed recruitment, hiring, and training of new staff members.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Sr. International Document Agent

Federal Express Corporation
Memphis
04.2006 - 03.2018
  • Coordinated the collection of documents from various departments within an organization for submission to foreign governments or agencies.
  • Maintained accurate records of all international documents processed.
  • Ensured that international documents were properly authorized by the necessary authorities before being sent out.
  • Monitored changes in international regulations to ensure compliance with current standards.
  • Researched and resolved discrepancies in documentation as needed.
  • Provided customer service assistance when questions arise about the status of submitted documents.
  • Analyzed incoming documents for accuracy and completeness before forwarding them to appropriate personnel or offices abroad.
  • Created detailed reports on all submitted documents including any issues encountered during the process.
  • Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
  • Collaborated with internal staff members across multiple departments in order to ensure timely completion of tasks related to document processing.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Retrieved stored items and traced lost shipments, when necessary.
  • Checked import documentation to determine cargo contents.

Accounts Specialist

Re-Trans Logistics
Memphis
12.2013 - 03.2017
  • Responsible for auditing and transmitting over 1,000 invoices weekly.
  • Generated weekly, monthly, quarterly and annual reports for management review.
  • Ensure the accuracy of freight invoices that come in EDI and manually.
  • Create overages, shortages, and damages reports for our Re-Trans customers.
  • Meet weekly deadlines.
  • Research billing discrepancies.
  • Verified vendor invoices against purchase orders to ensure accuracy of billing information.
  • Researched discrepancies in accounts to identify errors or misapplied payments.

Check-In Representative/Cashier

Comcast Communication
Memphis
11.1995 - 03.2011
  • Escalated unresolved issues to appropriate departments for further investigation.
  • Greeted customers and responded to inquiries in a timely manner.
  • Consistently met daily performance goals set by management team members.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Answered phone calls and directed them to appropriate personnel.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Process payments, adjustments, cash control listings, and final batch detail reports.
  • Audit customer accounts to ensure that payments are applied correctly.
  • Back-up Credit Coordinator – Distribute work, assist the manager with special projects, and research inquiries.
  • Audit the monthly warehouse inventory.

Freight Handler

Federal Express Corproartion
Memphis
05.1992 - 04.2006
  • Loaded and unloaded freight from containers.
  • Scan and label freight.
  • Provided assistance in maintaining a safe working environment by adhering to safety protocols set by the company management team.
  • Followed safety procedures when handling hazardous materials.
  • Stacked boxes onto pallets according to stacking patterns specified by customer specifications.
  • Identified damaged products during unloading process and reported them immediately.

Customer Service Representative

Union Planters Bank
Memphis
10.1988 - 11.1995
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

Associate of Arts - Elementary Education

Northwest Mississippi Community College
Senatobia, MS
05-1986

Skills

  • Customer service
  • Regulatory compliance
  • Excel and Microsoft Word

Accomplishments

  • Received several Bravo Zulus.
  • Promoted to Manager.
  • Create a Sunday and Monday shift. To improve the turn around time on shipments.
  • Assisted in setting up the Cage Warehouse.

Timeline

Manager International Clearance Operation

FedEx Corporation
03.2018 - 03.2025

Accounts Specialist

Re-Trans Logistics
12.2013 - 03.2017

Sr. International Document Agent

Federal Express Corporation
04.2006 - 03.2018

Check-In Representative/Cashier

Comcast Communication
11.1995 - 03.2011

Freight Handler

Federal Express Corproartion
05.1992 - 04.2006

Customer Service Representative

Union Planters Bank
10.1988 - 11.1995

Associate of Arts - Elementary Education

Northwest Mississippi Community College

Similar Profiles

CREATE PROFILE
Bessie Bryson