Bethany Byrd
Rickman
Summary
Experienced Customer Service Specialist with 6+ years of experience excelling in customer interactions and resolving customer issues. Adaptable professional recognized by peers for my quick learning, effective multitasking, and empathy skills. Looking to apply my ability to learn and adapt to my surroundings, as well as my people skills to your company.
Overview
8
8
years of professional experience
Work History
Front End Manager
K-VA-T Food Stores Inc.
10.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained strong customer relations and effective customer service standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Instacart Shopper
Instacart
05.2024 - 10.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consulted with customers on food selections and custom order requests.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Customer Relationship Advocate
Fidelity Investments
01.2024 - 05.2024
- Responded proactively and positively to rapid change.
- Was determined to respond to difficulties with positivity and determination.
Customer Service Staff
Publix
06.2017 - 01.2024
- Provided premier customer service in a fast-paced, busy environment
- Handled large amounts of money.
- Coordinated the flow of the front end of the store.
- Handled customer complaints and requests cheerfully.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Strived to become the best I can be.
- Built great relationships with associates and leading them to better themselves and the company.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Arts -
FSCJ
05.2019
Skills
- Fast Learner
- Problem Solving
- Leadership
- Communication
- Teamwork
- Adaptability
- Conflict Resolution
- Creativity
- Organization
- Relationship Building
- Work Prioritization
- Active Listening
- Critical Thinking
Timeline
Front End Manager
K-VA-T Food Stores Inc.
10.2024 - Current
Instacart Shopper
Instacart
05.2024 - 10.2024
Customer Relationship Advocate
Fidelity Investments
01.2024 - 05.2024
Customer Service Staff
Publix
06.2017 - 01.2024
Associate of Arts -
FSCJ
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