Bethany Donaldson
White Bluff
Summary
Compassionate and driven sales professional with 10 plus years of experience in customer-facing roles, including mentorship, sales, and client support. Recognized for delivering a compassionate, professional, patient experience that is solution and customer retention oriented. Backed by a proven track record, excelling in relationship building, client presentations, and closing techniques. Recognized for fostering customer loyalty through exceptional service and effective communication, consistently achieving sales quotas. Skilled in upselling and cross-selling, driving revenue while building lasting relationships.
Overview
8
8
years of professional experience
Work History
Sales Professional
Victory Automotive Group
11.2023 - 06.2025
- Kept detailed records of daily activities through online customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Sales Associate/Mentor
Sleep Outfitters
09.2017 - 11.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted mentees in developing self-confidence and positive self-image.
Education
High School Diploma -
Creek Wood High School
Charlotte, TN05-2004
Skills
- Client presentations
- Sales and marketing strategies
- Upselling and cross selling
- Closing techniques
- Customer relationship building
- Lead generation
- Sales expertise
- Objection handling
- Point of sale operation
- Sales consultation
- Solutions planning
- Relationship selling
Main Street Award Finalist for Dickson County Best Car Salesperson 2024
In year one of selling vehicles, I was honored to receive the vote as a finalist for best car salesperson in Dickson County.
Timeline
Sales Professional
Victory Automotive Group
11.2023 - 06.2025
Sales Associate/Mentor
Sleep Outfitters
09.2017 - 11.2023
High School Diploma -
Creek Wood High School
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