BETHANY MCDOWELL
Murfreesboro,TN
Summary
As a career oriented individual, I am seeking position that can utilize my skill set, and give opportunities to grow. As a Customer Service Representative I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance the customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Deli Associate
Walmart
11.2023 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Team Member
Wendy's
05.2023 - 11.2023
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Order Picker
Geodis Warehouse
05.2023 - 11.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Customer Service Representative
Verizon Wireless
02.2020 - 05.2023
- Interacted with customers by phone, email or in person to handle their orders or concerns.
- Fast pace, inbound call center
- Managed over 30 customers daily
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and managed escalations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
Call Center Representative
Cracker Barrell Old Country Store
07.2019 - 02.2020
- Taking calls from Cracker Barrel guest and ensuring that their order gets put together correctly, and in a timely manner.
- Processed debit and credit card and electronic check payments.
Education
High School Diploma -
Campbell County Comprehensive High School
Jacksboro, TN05.2013
Skills
- Professional phone voice
- Multitasking
- Customer Relations
- Account Management
- Product Knowledge
- Attention to Detail
- Active Listening
- Cash Handling
- Written and verbal communication
- Familiar with both Microsoft and Excel
- Carrier Relations
- Data Entry
Timeline
Deli Associate
Walmart
11.2023 - Current
Team Member
Wendy's
05.2023 - 11.2023
Order Picker
Geodis Warehouse
05.2023 - 11.2023
Customer Service Representative
Verizon Wireless
02.2020 - 05.2023
Call Center Representative
Cracker Barrell Old Country Store
07.2019 - 02.2020
High School Diploma -
Campbell County Comprehensive High School
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