Bethany Mizell
Morristown
Summary
Dependable Security Supervisor with a versatile background in security and safety management in a multitude of site and settings. Skilled in training and supervising staff, with a commitment to effective communication and quick decision-making to enhance site safety and operational efficiency for both team members, visitors, and staff at locations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Site Supervisor - Security
Allied Universal Security Services
Kodak
06.2021 - Current
- Supervised security staff for site and ensured compliance with safety regulations and site post orders.
- Coordinated work schedules and changing site staffing and security needs; assigned tasks and locations to team members effectively.
- Monitored the building, grounds, and staff areas for trespasses and enforced site specific rules and regulations
- Reported any damage, safety concerns, or violations to the appropriate department, usually maintenance or operations management
- Greeted, verified or secured proper clearance, directed, and escorted if necessary, any vendors, contractors, or staff to work areas and meeting places, as well as monitored their movements while on the premises.
- Wrote, copied, sent, and filed detailed incident reports regarding any safety, security, or health events that occurred on site.
- Trained new staff on safety protocols and site procedures.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Established and maintained close working relationships with staff, contractor, and vendor leads.
Technical Customer Service Representative
SYKES
Morristown
09.2018 - 01.2021
- Assisted customers with technical issues via phone and chat support.
- Troubleshot software and hardware problems for diverse client systems.
- Collaborated with technical teams to escalate complex issues efficiently.
- Provided product training to customers, enhancing user experience and satisfaction.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Created detailed documentation for each customer interaction to maintain accurate records of service provided.
- Assisted customers in troubleshooting hardware and software issues.
- Assisted new hires in learning company protocols related to technical support operations.
Information Desk Assistant
Walters State Community College
Morristown
01.2018 - 05.2018
- Assisted students and visitors at information desk with inquiries and directions.
- Managed scheduling for campus events and meetings effectively.
- Provided detailed information about college programs, services, and resources.
- Collaborated with colleagues to ensure excellent customer service was provided at all times.
- Greeted visitors and directed them to their destinations.
Education
Bachelor of Arts - Educational Studies Elementary Education
Western Governors University
Salt Lake City, UT 06.2018 - 04.2021
Associate of Science - General Studies
Walters State Community College
Morristown, TN 08.2016 - 05.2018
Skills
- Site supervision
- Safety compliance
- Incident reporting
- Security enforcement
- Customer service
- Able to follow detailed instructions and act independently or in a team setting
- Able to act and communicate quickly and efficiently in emergencies
- Familiarity in software such as Microsoft Word, Excel, and Outlook, as well as various other software programs
Certification
- Unarmed Guard Lisence, State of Tennessee.
- Adult and Pediatric CPR/First Aid/AED
References
References available upon request.
Timeline
Site Supervisor - Security
Allied Universal Security Services
06.2021 - Current
Technical Customer Service Representative
SYKES
09.2018 - 01.2021
Bachelor of Arts - Educational Studies Elementary Education
Western Governors University
06.2018 - 04.2021
Information Desk Assistant
Walters State Community College
01.2018 - 05.2018
Associate of Science - General Studies
Walters State Community College
08.2016 - 05.2018