Bethany Paluso
Munford,TN
Summary
Results-driven with experience in lead qualification, prospecting, and customer engagement. Adept at conducting high-volume outbound calls, handling objections, and scheduling appointments to drive pipeline growth. Skilled in CRM tools, consultative selling, and relationship-building. Passionate about helping organizations discover tailored solutions to meet their needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Regions Financial
06.2023 - 11.2023
- Managed high-volume inbound calls, assisting customers with banking products and troubleshooting
- Qualified leads to drive revenue growth
- Built rapport with customers, ensuring high engagement and retention
- Effectively handled objections and escalations, resolving concerns professionally and documenting customer interactions
Financial Relationship Specialist
Regions Financial
04.2019 - 11.2021
- Conducted cold calling and follow-ups using 10 by 10:00 a.m. call practices, educating clients on financial products and scheduling appointments
- Exceeded revenue targets, contributing to sales growth and customer acquisition
- Analyzed customer needs to identify upselling opportunities
- Developed client pipeline by prospecting
Assistant Manager
Hibbett Sports
03.2016 - 11.2016
- Managed daily sales operations, trained staff, and optimized customer service
- Increased sales through effective merchandising strategies and targeted promotions.
Direct Support Professional
Buffalo River Services
01.2015 - Current
- Provided compassionate customer support and relationship-building
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
Bachelor of Science (B.S.) -
University of Tennessee-Martin
Martin, TN07.2010
Skills
- Lead Qualification & Prospecting
- Cold Calling & Email Outreach
- CRM Software
- Appointment Scheduling & Pipeline Management
- Consultative Selling & Relationship Building
- Objection Handling & Negotiation
- Performance Tracking & KPI Analysis
- Microsoft Office & Sales Tools
Certification
The Ultimate Sales Development Rep Training Program
Timeline
Contact Center Representative
Regions Financial
06.2023 - 11.2023
Financial Relationship Specialist
Regions Financial
04.2019 - 11.2021
Assistant Manager
Hibbett Sports
03.2016 - 11.2016
Direct Support Professional
Buffalo River Services
01.2015 - Current
Bachelor of Science (B.S.) -
University of Tennessee-Martin
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