Bethany Pierce
Ooltewah
Summary
Dedicated Restaurant Server with expertise in hospitality etiquette and food preparation. Proven ability to assist patrons in food and beverage selection while maintaining impeccable table settings. Experienced in POS system operations and delivering exceptional service in high-pressure environments. Track record of enhancing customer satisfaction and fostering repeat business through effective relationship management and teamwork.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Poplar Creek Spa
Collegedale
10.2025 - 04.2026
- Assessed client needs to customize massage techniques and treatment plans.
- Maintained a clean and organized work environment to ensure client safety.
- Provided therapeutic massages to enhance client relaxation and well-being.
- Utilized various massage modalities, including Swedish and deep tissue techniques.
- Upheld industry standards for hygiene and sanitation during all treatments.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
Restaurant Server
The Cheesecake Factory
Chattanooga
01.2024 - 07.2025
- Delivered exceptional service to high volumes of daily customers.
- Ensured food safety and sanitation to prevent foodborne illnesses.
- Monitored guest satisfaction with food and service through regular check-ins.
- Provided informed drink suggestions based on extensive knowledge of alcoholic beverages.
- Trained new employees on standard restaurant procedures and plating techniques.
- Maintained up-to-date knowledge of menu items, including garnishes and preparation methods.
- Simultaneously managed multiple tasks while delivering outstanding customer service.
Restaurant Server
Pier 88
Chattanooga
08.2023 - 01.2024
- Streamlined guest greetings and menu distribution to create inviting dining experiences.
- Processed payments securely, ensuring accuracy in cash transactions at meal's end.
- Resolved customer inquiries and issues to uphold a positive atmosphere.
- Collaborated with team members to improve service quality during peak hours.
- Accurately took orders and communicated them promptly to kitchen staff.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Engaged with customers to provide information about menu items and services.
- Coordinated communication among hosts, bussers, and kitchen staff for efficient service.
House Cleaner
ProMaids
Troy
01.2023 - 08.2023
- Executed thorough cleaning of residential spaces using eco-friendly products and industry-standard tools.
- Followed detailed checklists to ensure comprehensive cleaning of all assigned areas.
- Communicated with clients to clarify specific cleaning requirements and preferences.
- Managed time efficiently to complete cleaning tasks within scheduled appointments.
- Maintained a positive attitude while working independently or collaboratively in teams.
- Cleaned bathrooms, including toilets, showers, bathtubs, sinks, and countertops.
- Performed additional services upon request, such as laundry washing, folding, and pet care.
- Restored rooms to occupant-ready status to meet guest expectations.
Restaurant Server
Wahlburgers Detroit
Detroit
02.2021 - 07.2021
- Greeted guests and provided menus for an inviting dining experience.
- Managed dining area cleanliness and organized tables for optimal flow.
- Handled customer inquiries and resolved issues to maintain a positive atmosphere.
- Assisted in setting up dining areas prior to service for smooth operations.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Processed payments from customers using cash registers or POS systems.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Restaurant Server
Pier 88
Chattanooga
01.2020 - 01.2021
- Greeted guests and presented menus to create an inviting dining atmosphere.
- Accurately took orders and relayed them promptly to kitchen staff.
- Managed multiple tasks simultaneously while delivering exceptional customer service.
- Maintained cleanliness of restaurant areas, including tables, chairs, and floors.
- Communicated regularly with kitchen staff to monitor item availability and wait times.
- Addressed customer inquiries regarding menu items and restaurant services.
- Demonstrated expertise in alcoholic beverages when recommending drinks to patrons.
Restaurant Server
Red Lobster
Chattanooga
03.2019 - 12.2019
- Greeted guests and provided menus to create inviting dining experiences.
- Took orders accurately, relaying them promptly to kitchen staff.
- Assisted in setting up dining areas to ensure smooth operations before service.
- Collaborated with team members to enhance service quality during peak hours.
- Processed payments and securely handled cash transactions at meal completion.
- Maintained positive relationships with co-workers and customers through effective communication.
- Completed opening and closing checklists to facilitate seamless restaurant operations.
- Checked back with guests periodically to confirm satisfaction with food and service.
Restaurant Server
Toscano Italian Grill
Chattanooga
08.2014 - 01.2016
- Greeted guests and provided menus to create inviting dining experiences.
- Took orders accurately and communicated them promptly to kitchen staff.
- Resolved customer inquiries to maintain a positive atmosphere.
- Fostered positive relationships with co-workers and customers through friendly communication.
- Completed opening and closing checklists for smooth restaurant operations.
- Maintained communication with kitchen staff regarding item availability and wait times.
- Assisted fellow servers during peak hours and special events to enhance service efficiency.
- Ensured compliance with health, safety regulations, and food handling procedures.
Restaurant Server
Red Lobster
Chattanooga
09.2013 - 05.2014
- Greeted guests and presented menus to create an inviting atmosphere.
- Collaborated with team members to elevate service quality during peak hours.
- Managed multiple tasks efficiently while delivering exceptional customer service.
- Maintained cleanliness of restaurant area, including tables, chairs, and counters.
- Attended to guest needs promptly, ensuring satisfaction throughout dining experience.
- Served beverages, appetizers, entrees, and desserts efficiently to guests.
- Followed up on guest requests quickly to enhance overall experience.
- Responded to inquiries regarding menu items and restaurant services.
Team Leader
Chick-fil-a
Chattanooga
09.2011 - 09.2013
- Directed daily operations and workflow management for enhanced team efficiency.
- Trained new staff on company policies and procedures to ensure compliance.
- Coordinated schedules to maintain adequate coverage and operational effectiveness.
- Resolved team conflicts to foster a positive work environment.
- Communicated team needs and challenges effectively to upper management.
- Promoted collaboration among team members to sustain a supportive work atmosphere.
- Delegated tasks strategically to optimize overall productivity.
- Conducted routine inspections of food processing areas for safety compliance.
Education
Certificate - Massage
Massage Institute of Cleveland
Cleveland06-2019
High School Diploma -
Family Christian Academy
Old Hickory, TN05-2013
Some College (No Degree) - Cosmetology
Chattanooga State Community College
Chattanooga, TNSkills
- Food safety practices
- Suggestive selling
- Item promotion
- Table setting arrangements
- Allergy awareness
- Guest relations management
- High volume dining
- Table service expertise
- Menu proficiency
- Cash handling skills
- Order accuracy
- Customer relationship management
Affiliations
- Music, singing, playing piano.
- Spending time with my children, sight seeing, exploring, etc.
- Watching live music
- Art, painting, sculpting.
- Spending time with animals.
- Spending time in nature, hiking, camping, etc.
Languages
English
Professional
Spanish
Limited
Accomplishments
- I worked my way into leadership while working at Chick-fil-a! I am very passionate about my work, and I love building a powerful team of coworkers, and uplifting others. Words of encouragement travel a long way, I'm proud of my accomplishments, and I am ready to pursue more.
Certification
- Certified in Myofascial cupping, and myofascial proprioceptive manual manipulation.
- Massage License is applied for, just awaiting the return of my licensure number.
Timeline
Licensed Massage Therapist
Poplar Creek Spa
10.2025 - 04.2026
Restaurant Server
The Cheesecake Factory
01.2024 - 07.2025
Restaurant Server
Pier 88
08.2023 - 01.2024
House Cleaner
ProMaids
01.2023 - 08.2023
Restaurant Server
Wahlburgers Detroit
02.2021 - 07.2021
Restaurant Server
Pier 88
01.2020 - 01.2021
Restaurant Server
Red Lobster
03.2019 - 12.2019
Restaurant Server
Toscano Italian Grill
08.2014 - 01.2016
Restaurant Server
Red Lobster
09.2013 - 05.2014
Team Leader
Chick-fil-a
09.2011 - 09.2013
Certificate - Massage
Massage Institute of Cleveland
High School Diploma -
Family Christian Academy
Some College (No Degree) - Cosmetology
Chattanooga State Community College