Beverly Starks

Department of Treasury

01.2001 - 05.2025

Implemented secure document storage solutions that ensured confidentiality and compliance with industry standards for client information protection.
Responsible for distribution of workload to other team members.
Collaborated closely with other team members to ensure seamless coordination of workflow during high-volume periods.
Managed various tasks simultaneously, effectively prioritizing assignments to meet tight deadlines during peak tax season.
Performed monthly reviews for accuracy, efficiency and timeliness on each team member.
Analyzed and processed audit reviews and claims.
Input adjustments to the taxpayer's accounts.
Continually improved efficiency by refining internal processes and implementing new technologies for data management and analysis.
Enhanced client satisfaction by efficiently preparing and reviewing tax returns.
Educated clients on best practices for record-keeping, enabling more efficient future interactions and streamlined services.
Conducted thorough research on complex tax issues, providing accurate guidance to both colleagues and clients alike.
Maintained up-to-date knowledge of changing tax laws, ensuring accurate and compliant filing practices.
Led weekly team meetings via Microsoft Teams audio, e-mail or in-person.
Instructed BITL (Basis Income Tax Law) classes for new-hires.