Bharathakala Narayanan
Chennai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Executive
Booking & FWAQ Creation, Booking Recon,Invoicing,
06.2023 - Current
- Collaborated with back-office team members to facilitate seamless business execution.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Senior Customer Service Associate
Port ETA & ETD Managing, Vessel Track & Trace
10.2022 - 04.2023
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
Sales Coordinator
Business Handling, Pricing & Quotation Negotiation
02.2020 - 09.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Production Engineer
Mother Board Assemble
02.2018 - 12.2019
- Provided technical support to troubleshoot equipment issues, minimizing downtime and maintaining production targets.
- Improved production efficiency by developing and implementing new manufacturing processes.
- Increased production volume, optimizing equipment layouts for maximum efficiency.
- Completed and submitted monthly and yearly reports to support executive decision making.
Education
Bachelor of Computer Science And Engineering - Computer Science And Programming
Jeyaraj Annapackiyam CSI College of Engineering
Nazareth, India05.2017
Skills
- Interpersonal Skills
- Operations Management
- Executive Support
- Customer-Oriented
Timeline
Executive
Booking & FWAQ Creation, Booking Recon,Invoicing,
06.2023 - Current
Senior Customer Service Associate
Port ETA & ETD Managing, Vessel Track & Trace
10.2022 - 04.2023
Sales Coordinator
Business Handling, Pricing & Quotation Negotiation
02.2020 - 09.2020
Production Engineer
Mother Board Assemble
02.2018 - 12.2019
Bachelor of Computer Science And Engineering - Computer Science And Programming
Jeyaraj Annapackiyam CSI College of Engineering
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