Bhavya Natarajan

• Managed a portfolio of CRM accounts, including high-value enterprise clients, providing expert consultation on product utilization, workflow optimization, and technical troubleshooting.
• Spearheaded the successful renewal of key accounts by proactively addressing client concerns, identifying growth opportunities, and ensuring alignment with business objectives.
• Drove revenue growth by identifying and pursuing billing opportunities, aligning targets with client performance and contributing to 50% of the company's overall revenue.
• Enhanced client satisfaction by providing technical support, including debugging API logs and resolving complex technical issues, minimizing disruption to client operations.
• Led the onboarding and management of high-transaction volume accounts (>2 crores), ensuring seamless integration and optimal utilization of the platform.
• Contributed to handling the win-back of a key enterprise account through exceptional service and tailored solutions.
• Contributed to revenue growth by identifying upselling opportunities based on client needs analysis.
• Provided exceptional post-sales support, fostering long-term client relationships and maintaining high retention rates.
• Established strong relationships with key stakeholders, ensuring seamless communication throughout the product lifecycle.
• Conducted frequent product demonstrations, showcasing unique capabilities that resonated with prospective clients'' pain points.
• Evaluated competitive landscape, providing actionable insights for the development of unique selling propositions and positioning strategies.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.
• Handled nearly 20 accounts, including enterprise accounts.

• Supported the execution of socio-behavioral research projects, contributing to project planning, data collection, and analysis on about 25 TB Patients each day.
• Conducted market research to gather insights on target populations, informing project strategies and communication efforts.
• Assisted in participant engagement, ensuring clear communication and a positive research experience
• Maintained project documentation and databases, ensuring data integrity and facilitating efficient project management.
• Contributed to the development of communication materials for research participants, ensuring clarity and accessibility of information.

Biomedical Aspects:

• Acquired practical knowledge of tuberculosis diagnostic technologies, and their role in clinical settings.
• Gained insights into laboratory setup, workflow management, and quality control procedures for tuberculosis diagnostics.
• Developed foundational knowledge of biochemical and pathological principles relevant to tuberculosis, supporting research and diagnostic activities.
• Assisted in data collection and analysis for research projects focused on improving tuberculosis diagnostics and treatment outcomes.
• Adhered to strict laboratory protocols and biosafety guidelines, ensuring the safety of personnel and the integrity of research data.

• Gained exposure to a wide range of biomedical equipment used in diagnostic and therapeutic procedures across various hospital departments.
• Observed the integration of biomedical technology in direct patient care, contributing to a deeper understanding of clinical workflows.
• Learned about the importance of regular maintenance and calibration of medical equipment to ensure patient safety and accurate diagnoses.
• Observed the operation of medical imaging equipment, including X-ray, ultrasound, and potentially CT or MRI scanners, learning about image acquisition and interpretation.
• Assisted radiology technicians with patient positioning and preparation for imaging procedures."
• Gained an understanding of radiation safety protocols and their importance in protecting patients and staff.