Bianca Profiri
Cootie Browns
Johnson City
1
Certification
5
years of professional experience
Results-oriented Sales Associate experienced in customer service and team collaboration. Exceeded sales targets through professionalism and attention to detail, while fostering strong customer relationships and enhancing team performance. Delivered operational efficiency and customer satisfaction by managing cash handling and transaction processing in fast-paced retail environments.
Work History
Cashier/To-Go Server
4 Years 5 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring proper handling and reconciliation of daily sales.
- Assisted customers with product selections, enhancing overall shopping experience.
- Collaborated with team members to maintain a clean and organized checkout area.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Implemented upselling techniques, contributing to increased average transaction value.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
Sales Associate
1 Year 1 Month- Delivered exceptional customer service, enhancing overall shopping experience.
- Trained new associates on sales techniques and product knowledge.
- Executed visual merchandising strategies to optimize store presentation.
- Assisted in inventory management, ensuring stock levels met customer demand.
- Collaborated with team members to achieve monthly sales targets consistently.
- Mentored junior staff, fostering a collaborative and high-performance work environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Licensed Practical Nurse - Nursing Science
- 3.7 GPA
- Relevant Coursework: 216 clinical hours in fast paced, high stakes environments, such as: cardiovascular med surg, PACU and preop, labor and delivery, psychiatric units.
Bachelor of Science - Science Nursing
Skills
Patience and empathy
Time management skills
Team collaboration
Reliability and punctuality
Transaction processing
Written and verbal communication
Professionalism and courtesy
Conflict resolution
Complex problem-solving
Staff training
Attention to detail
Integrity and loyalty
Customer service
Documentation and charting
Product knowledge
Strong clinical judgment
Sales techniques
Customer advocacy
Health and safety
Compassionate care
Merchandise presentation
Professional bedside manner
Point-of-sale systems
Crisis management
Customer confidentiality
Relationship building
HIPAA education
Emotional intelligence
Sales reporting
Clinical judgment
Infection control
Customer engagement
Certification
- BLS certified
- CPR certified
- AED certified
Timeline
Cashier/To-Go Server
Cootie Browns
03.2022 - CurrentRead More
Sales Associate
Aeropostale
03.2021 - 04.2022Read More
East Tennessee State University
Bachelor of Science from Science Nursing
Read More
Tennessee College of Applied Technology
Licensed Practical Nurse from Nursing Science
Read More