Bilal Sbeitani

Customer Service Supervisor

Kroger

04.2024 - Current

Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Coached employees through day-to-day work and complex problems.
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Monitored front areas so that questions could be promptly addressed.
as well as preformed closing duties such as closing down customer service collecting the till money for each register and pulling reports for all machines such as lottery or coin star machines
Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Assisted customers by finding items quickly to boost store satisfaction rates.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Loaded and unloaded orders at delegated pick up spots outside the store
Consistently met deadlines and quality goals for accuracy and timeliness.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Greeted customers entering store and responded promptly to customer needs.