Summary
Overview
Work History
Education
Skills
Timeline
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Bill Oughtred

Chattanooga

Summary

Dynamic professional with a proven track record at EPB, excelling in customer service and technical troubleshooting. Recognized for strategic thinking and effective communication, I have successfully led teams and enhanced operational efficiency, ensuring compliance and driving performance across multiple locations. Committed to delivering exceptional results and fostering growth in every role.

Overview

19
19
years of professional experience

Work History

Senior Technical Solutions Advisor

EPB
01.2021 - Current
  • Consistently delivered high-quality customer service through diligent handling of customer calls. Maintained top performance rankings across key metrics while continuously acquiring new skills to enhance product knowledge and troubleshooting capabilities.

Delivery Driver

Wolf Transport Inc.
01.2017 - 01.2020
  • Responsible for routing a set area everyday based on projections and truck capacity. Always provided considerate and efficient pickup and delivery of customer packages.

Director of Compliance

I-pawn Inc.
01.2016 - 01.2017
  • Responsible for maintaining state regulations for 31 locations across 4 states. Completed quarterly inventories in all pawn locations while performing monthly field audits for all shops.

Internal Theft Auditor/Software QA/ Tech Support Advisor

Check into Cash
01.2012 - 01.2016
  • Instrumental in mitigating internal theft by creating queries alongside Risk Management to enable operations to spot internal theft. Assisted with state database compliance issues. Tested in-house developed software to meet all state regulations to improve functionality across all devices.

Store Manager/Assistant DM

RadioShack
01.2007 - 01.2012
  • Maintained an exceptional store environment while training employees about product knowledge and salesmanship. Produced 3 store managers from my store that went on to be excellent leaders in their respective positions. Won award in 2009 for Regional Manager of the Year.

Education

Some College (No Degree) - Recording Industry Management

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Customer service
  • Data analysis
  • Technical troubleshooting
  • Team leadership
  • Effective communication
  • Attention to detail
  • Cross-functional coordination
  • Strategic thinking

Timeline

Senior Technical Solutions Advisor

EPB
01.2021 - Current

Delivery Driver

Wolf Transport Inc.
01.2017 - 01.2020

Director of Compliance

I-pawn Inc.
01.2016 - 01.2017

Internal Theft Auditor/Software QA/ Tech Support Advisor

Check into Cash
01.2012 - 01.2016

Store Manager/Assistant DM

RadioShack
01.2007 - 01.2012

Some College (No Degree) - Recording Industry Management

Middle Tennessee State University

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Bill Oughtred