Billy Bradford
Dickson
Summary
Dedicated professional with strong communication, conflict resolution, and time management skills. Proven ability to enhance guest experiences in fast-paced environments through effective multitasking and collaboration.
Overview
2026
2026
years of professional experience
Work History
Busser/FoodRunner/Server
Villa Castoroti
Nashville
10.2025 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Took orders accurately and communicated them to the kitchen staff.
- Assisted with menu recommendations based on customer preferences.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Supported team members in high-pressure environments during peak hours.
- Managed food presentation to enhance overall dining experience for guests.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Provided assistance with clearing plates from tables after meals were completed.
- Communicated with chefs regarding potential menu changes or specials for the day.
Behavior Health Technician
Epiphany Wellness
Hendersonville
02.2025 - Current
- Monitored patient behavior and reported changes to healthcare team.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Educated patients on coping mechanisms and behavioral strategies.
- Documented patient progress and interactions accurately in records.
- Maintained a safe and clean environment for patients and staff.
- Documented behavioral incidents to keep accurate records.
- Monitored patient safety in all areas of the facility.
- Maintained accurate documentation of patient progress and treatments received.
- Provided emotional support to clients and patients dealing with difficult situations.
- Established and maintained professional working relationships with clients, staff and public.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Completed daily client rounds and tracked client movements.
- Maintained client and employee areas in good working order and with adequate supplies.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Completed patient reports daily and submitted to management for evaluation.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Responded promptly to any emergency situations that may arise within the facility.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Educated clients on important life skills, housekeeping, and food preparation.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Facilitated group therapy sessions with multiple patients.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
Behavioral Health Technician
Promises (The Ranch)
Nunnelly
2023 - 2024
Behavioral Health Technician
Mirror Lake Recovery Center
Burns
2022 - 2022
Behavioral Health Technician
Southeast Addiction Center
Nashville
2020 - 2021
Education
GED -
East Hickman High School
Lyles, TN01-2011
Skills
- Conflict resolution
- Behavioral monitoring
- Patient interaction
- Safety protocol enforcement
- Effective communication
- Time management
- Emotional support skills
- Training and mentoring
- Documentation accuracy
- Process improvements
- Performance improvement
- Strong client relations
- Interpersonal relations
- Positive attitude
- Multitasking and organization
- Effective problem solving
- Reliability and punctuality
- Documentation
- Mental health awareness
- Client relationship management
- Stress management
- Group therapy facilitation
- Mental health support
- Empathy and compassion
- Physical stamina
- Activities of daily living management
- Recovery-oriented approach
- Suicide prevention
- Cultural sensitivity
- Skill-building exercises
- Family support services
- Admissions intake
- Self-care practices
- Patient assessment
- Supportive counseling
- Progress monitoring
- Individualized care planning
- Substance abuse counseling
- Patient observation
- Professional boundaries maintenance
- Psychosocial rehabilitation
- Conflict de-escalation
- Log management
- Verbal de-escalation
- Active listening
- Substance abuse experience
- Assessment administration
- Medication administration
- Documentation skills
- Records maintenance
- Resource coordination
- Behavioral management
- Trauma-informed care
- Emergency response
- Therapeutic communication
- Housekeeping skills
- Nursing intervention adjustment
- Food preparation and handling
- Community resource navigation
- Report writing
- Co-occurring disorders
- Infection control
- Group facilitation
- Mental health assessment
- Rounds management
- Data collection
- Client transportation
- Behavioral control
- Case documentation
- Security procedures
- Round management
- Safety management
- Crisis intervention
- Crisis management
- Mediation techniques
- De-escalation strategies
- Positive reinforcement
Timeline
Busser/FoodRunner/Server
Villa Castoroti
10.2025 - Current
Behavior Health Technician
Epiphany Wellness
02.2025 - Current
Behavioral Health Technician
Promises (The Ranch)
2023 - 2024
Behavioral Health Technician
Mirror Lake Recovery Center
2022 - 2022
Behavioral Health Technician
Southeast Addiction Center
2020 - 2021
GED -
East Hickman High School