Billy Grimes
Nashville
Summary
Professional hospitality worker, who excels in a fast-paced environment. Esnures exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Coordinator
Publix
11.2025 - Current
- Lead and support a team of 12-15 associates while serving 200+ customers per shift, balancing safety standards, customer satisfaction, and operational efficiency.
- Addressed customer concerns, resolved conflicts, and communicated across multiple departments to foster a positive and welcoming experience for guests.
Facilitator
Topgolf
04.2022 - 01.2026
- Coordinated food and beverage service for multiple large parties, ensuring accuracy and guest satisfaction through effective communication and organization.
- Trained and mentored new associates, fostering consistent service standards and improving team readiness.
Pharmacy Technician
Walgreens
11.2024 - 05.2025
- Supported pharmacists in filling prescriptions accurately, ensuring compliance with safety, privacy, and regulatory standards.
- Oversaw medication inventory, ensuring timely restocking and proper storage.
Counselor
Camp ASCCA
01.2015 - 01.2021
- Facilitated inclusive camp experiences for children and adults with disabilities, promoting social integration and personal growth.
- Adapted activities to individual health and physical needs while fostering a safe, engaging environment.
Precision Lots LLC
01.2026 - Current
- Founded and manage a small business specializing in parking lot maintenance services, overseeing customer service, scheduling, operations, and project coordination.
- Help clients maintain ADA-compliant parking areas while improving property appearance and customer accessibility.
- Maintain a safety-first approach while delivering projects on schedule and building strong client relationships through professionalism and responsive problem-solving.
Sales Specialist
Apple
10.2023 - 05.2024
- Delivered personalized solutions by engaging customers and assessing their needs.
- Led live product demonstrations and provided in-depth technical knowledge.
- Troubleshooting devices, resolving issues quickly to improve customer satisfaction.
Construction Superintendent
Spackle LLC
08.2019 - 02.2020
- Coordinated subcontractors to meet project requirements and deadlines.
- Monitored on-site progress, making real time adjustments to solve issues safely and efficiently.
- Successfully turned over projects within required timelines.
Education
High School Diploma -
Enterprise High School
Enterprise, AL05-2015
Skills
- Strong work ethic
- Patient Focused
- Conflict resolution
- Customer service excellence
Certification
- CPhT - Certified Pharmacy Technician
- CCMA - Certified Clinical Medical Assistant
Timeline
Precision Lots LLC
01.2026 - Current
Customer Service Coordinator
Publix
11.2025 - Current
Pharmacy Technician
Walgreens
11.2024 - 05.2025
Sales Specialist
Apple
10.2023 - 05.2024
Facilitator
Topgolf
04.2022 - 01.2026
Construction Superintendent
Spackle LLC
08.2019 - 02.2020
Counselor
Camp ASCCA
01.2015 - 01.2021
High School Diploma -
Enterprise High School