Summary
Overview
Work History
Education
Skills
Bravo Zulu
Timeline
Generic

Billy Vankham

Murfreesboro

Summary

Experienced in overseeing complex operational functions and implementing process enhancements. Utilize leadership skills to drive team collaboration and meet organizational benchmarks. Strong background in strategic planning and resource management to optimize operational performance.

Overview

8
8
years of professional experience

Work History

Operations Manager

FedEx Ground
07.2022 - Current
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the dock
  • Improving efficiency within employees
  • Managing a group of 20 or more employees
  • Conducted process audits to identify areas for improvement and implemented best practices.
  • Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
  • Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Earned a Bravo Zulu Award

Operations Administrator

FedEx Ground
07.2021 - 07.2022
  • OUTBOUND ADMINISTRATOR EXPERIENCE
  • Vast knowledge of Linehaul including working TMS, multiple Excel sheets, data entry, communicating with contractors and many different station/hubs
  • Disposal of Hazardous Materials and Approving Hazardous Materials Certified
  • Knowledge of accepting International Packages
  • Improving Station Van Service Audit (VSA) Percentage to 100%
  • Create new systems to improve Outbound Admin's workload
  • Coordinating Driver's schedule for LineHaul to assist the Outbound Sort better
  • INBOUND ADMINISTRATOR EXPERIENCE
  • Assigning Work Area's for packages using DRO
  • Contacting Customers for issues with packages such as, address corrections, damaged packages, and pickups
  • Oversee issued packages through 'VISION' before they arrive to our destination station
  • Contacting Contractors and Drivers about issues with deliveries
  • Using Business Objects to pull reports on troubled packages
  • Achievements
  • Setting a standard 100% VSA


Shift Leader

LITTLE CAESARS PIZZA
12.2016 - 05.2018
  • Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
  • Improved team performance with regular feedback sessions and targeted skill development initiatives.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Bachelor of Science - Integrated Studies

Middle Tennessee State University
Murfreesboro, TN
12-2026

High School Diploma -

Riverdale High School
Murfreesboro, TN
05-2018

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Planning and implementation
  • Staff training
  • Staff management
  • Management
  • Policies and procedures implementation
  • Performance monitoring

Bravo Zulu

Planning and executing deadline during a challenging time

Timeline

Operations Manager

FedEx Ground
07.2022 - Current

Operations Administrator

FedEx Ground
07.2021 - 07.2022

Shift Leader

LITTLE CAESARS PIZZA
12.2016 - 05.2018

Bachelor of Science - Integrated Studies

Middle Tennessee State University

High School Diploma -

Riverdale High School
Billy Vankham