Blade J Kimbro
Oak Ridge,TN
Summary
- Professional Independent Personal Shopper with over 5,400+ orders completed in San Diego California and Knoxville Tennessee. Retail expert with proven success at communicating effectively with customers and winning repeat business.
- Experienced financial account representative servicing mortgage loans within FirstBank Specialty Lending Group.
- Educated and experienced healthcare worker.
- Achieved a Bachelor of Science in Public Health with a concentration in Healthcare Administration at East Tennessee State University while minoring in Disaster Response Management.
- Multi-functional Certified Nursing Assistant at Johnson City Medical Center. Roles within Non-Invasive Cardiology Department
- Solo weekend hospital EKG tech servicing entire hospital and code team
- Experienced restaurant server with exceptional conversational and customer service skills.
- Blade has a professional and charismatic attitude and goes out of the way to understand the difficulties or questions the customer, client, or patient may have. Pursuing a future with aspirations to participate in work that make a positive difference in the world.
- Driven by desire for knowledge, progress, and self improvement.
Overview
9
9
years of professional experience
Work History
Instacart Shopper
Instacart
03.2021 - Current
- Successfully completed over 5,400 orders and counting, ensuring timely and accurate delivery
- Maintained 99-100% customer satisfaction rating through exceptional service and communication
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Handled complex transactions accurately, processing payments securely using the Instacart platform.
- Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
Order Fulfillment Associate
Home Depot
03.2025 - 06.2025
- Processed daily orders through multi-carrier manifest system.
- Trained new associates on basic and advanced shipment procedures.
- Followed SOPs to avoid mix-ups and damages to orders.
- Forklift operator
- Staged and packed complex orders
Order Fulfillment Associate
Target
10.2020 - 01.2021
- Supporting team in performing daily goals alongside boosting production goals.
- Properly prepare, pack, and sort guest orders for shipment using correct materials in a timely manner.
- Anticipating guest needs by being highly knowledgeable in the inventory to ensure an effortless experience.
Mortgage Account Representative
FirstBank
11.2019 - 07.2020
- Serviced internal and external manufactured home mortgage loans within the collections department of Specialty Lending Group
- Delinquent que manager for regions Florida and Iowa West
- Handled inbound and outbound calls with customers to collect on delinquent past due mortgage accounts and work out payment arrangements
- Analyzed accounts for delinquencies and other ongoing issues.
- Team driven approach to keep monthly delinquency under established monthly goals
Restaurant Server
Aubreys
01.2019 - 10.2019
- Full hands in and full hands out approach to efficiently run food and clean up front of house.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Closing shift leader
Certified Nursing Assistant
Ballad Health System
11.2016 - 03.2019
- Assisted technicians in preparation for Echocardiogram, Cardiac Stress, and Nuclear Medicine Imaging.
- Coordinated efficient flow of patients to ensure all orders are complete in a timely manner and results are received by physicians.
- Facilitated communication with physicians, nurses, and other hospital staff over telephone regarding Non-Invasive Cardiology Testing
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
EKG Technician
Ballad Health System
11.2016 - 03.2019
- Administered Electrocardiogram (EKG) testing
- Member of code team responding to coding emergencies in the hospital
- Solo weekend coverage of entire medical center
- Improved patient experience with empathetic communication and thorough explanation of EKG procedures.
Education
Bachelor of Science - Public Health
East Tennessee State University
05-2019
Minor - Emergency And Disaster Response Management
East Tennessee State University
05-2019
Skills
- Product picking
- Store relations
- Strong work ethic
- Quick learner
- Dependable
- Team player
Timeline
Order Fulfillment Associate
Home Depot
03.2025 - 06.2025
Instacart Shopper
Instacart
03.2021 - Current
Order Fulfillment Associate
Target
10.2020 - 01.2021
Mortgage Account Representative
FirstBank
11.2019 - 07.2020
Restaurant Server
Aubreys
01.2019 - 10.2019
Certified Nursing Assistant
Ballad Health System
11.2016 - 03.2019
EKG Technician
Ballad Health System
11.2016 - 03.2019
Minor - Emergency And Disaster Response Management
East Tennessee State University
Bachelor of Science - Public Health
East Tennessee State University
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