Blake Howard

FLEETCOR - Brentwood, TN, July 2018 to Present.

Handled password resets and managed file group assignments in Active Directory.

Enhanced Avaya Experience through innovative solutions.

Handled tasks involving Entrust and Okta solutions.

Acquired skills in diagnosing and addressing complications with Cisco Anyconnect.

Experienced in diagnosing and fixing problems on AS400 platforms.

Enhanced expertise in utilizing ServiceNow ticketing systems.

Performed hardware repair for various desktop and laptop models.

Resolved technical issues with Windows 10 and 11 systems.

Facilitated secure access through effective deployment of Bitlocker Recovery.

Maintained Citrix servers, ensuring optimal performance.

Proficient in Microsoft Office 2019.

Facilitated technical troubleshooting remotely with Go TO assist.

Acquired hands-on experience with OKTA token integration.

Tennessee Orthopedic Alliance - Nashville, TN, 2013 to June 2018.

• Creating Windows 10 images.
• BitLocker MBAM setup.
• Active Directory (password resets, adding computers to the domain).
• Windows Server 2012 R2.
• Traveling from clinics in Murfreesboro to Clarksville.
• ShoreTel Telecom experience.
• Printer, scanner, and EHR experience.

Alorica, Inc - Lavergne, TN, US, January 2012 to April 2013.

• Used diagnostic tools to assess and monitor computer systems.
• Verified audio and visual system efficiency.
• Inspected processor performance.
• Maintained records of hardware issues and performance.
• Maintain product safety through proper handling, moving, and storage of merchandise.
• Ensures compliance with company policy and product service best practice routines.
• Virtualization: MS Terminal Server 2008.