Blake Robinson
Rockwood
Summary
Dedicated learner and customer advocate with expertise in electrical systems, website and application troubleshooting, and security. Recognized for strong analytical thinking and collaboration skills. Committed to leveraging technical troubleshooting abilities to improve operational efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Apprentice Electrician
IBEW Local 270
Oak Ridge
05.2025 - Current
- Assisted in installing electrical systems and components under supervision.
- Maintained tools and equipment to ensure proper functioning and safety standards.
- Followed safety protocols during electrical installations and maintenance work.
Apprentice Electrician
Allen Edmondson Electrical
Powell
10.2023 - 05.2025
- Supported journeyman and master electricians in maintaining, operating and repairing electrical systems.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Followed relevant electrical and building codes for each job.
Technical Support Engineer
Cloudflare
San Francisco
2022 - 09.2023
- Provided technical guidance for Cloudflare's security and performance solutions.
- Diagnosed and troubleshot issues using internal support tools proficiently.
- Collaborated with engineering teams to escalate complex technical problems.
- Resolved customer inquiries through various communication channels effectively.
- Documented support processes and solutions in knowledge base articles accurately.
- Educated clients on best practices for utilizing Cloudflare services efficiently.
Education
Cyber Defense Professional Certificate - Cyber Security
University of Central Florida
Orlando, FL03-2022
Skills
- Technical troubleshooting
- Troubleshooting and diagnosis
- Network troubleshooting
- Log analysis
- Software troubleshooting
- Ticket queue software
- Analytical thinking
- Problem resolution
- Time management
- Team collaboration
- Effective communication
- Customer service
- Troubleshooting and diagnosis
Certification
- Cyber Defense Professional Certificate - UCF
Timeline
Apprentice Electrician
IBEW Local 270
05.2025 - Current
Apprentice Electrician
Allen Edmondson Electrical
10.2023 - 05.2025
Technical Support Engineer
Cloudflare
2022 - 09.2023
Cyber Defense Professional Certificate - Cyber Security
University of Central Florida