Having around 14 Years of experience in Customer support & Project Management and especially 8 years of experience in Atlassian Suite.
Managing a team of 11 people who works on Atlassian products & AWS Cloud on 24×5 basis.
Acting as a scrum master and handling the Scrum & Kanban boards.
Acts a bridge between management and clients with supportive data to make any key decisions.
Good understanding on Software Development Lifecycle (SDLC) and experienced in Infra Provisioning, Design, Implementation, Testing and Deployment, Client-Server/Web-Based/Distributed applications.
Extensive experience on setting up setup end to end environment & solutions in On-prem and Cloud by installation of JIRA, Confluence, Crowd, JIRA Service Desk, Bitbucket, Bamboo, in Windows, LINUX, and AWS-EC2.
Hands on experience on upgrade & migration of Atlassian tools database from MS SQL 2012 to MS SQL 2016 and MS SQL 2016 to MS SQL 2019.
Good knowledge on DevOps technics and hands experience on implementing CI &CD with Jenkins, and Bamboo.
Resolved Merge Conflicts, configured triggers and queued new builds within the release pipeline.
Good knowledge in using Maven, ANT and MS-Build as a Build Tool for the building of deployable artifacts (zip, jar, war & ear) from source code.
Configuring and maintain monitoring network traffic, applications, servers by using tools like PRTG (for N/W).
Extensively worked with multiple Version Control Systems like Perforce, SVN, Bitbucket, Azure Repositories, GIT.
Proposed Branching strategies for implementing the Parallel development and suits the agile methodology for different Version control systems.
Created Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, Events, and Email Notification Schemes in JIRA Projects based on client requirement. Created custom dashboards, advance filters, and formula-based fields.
Setup Active directory in crowd and synced to other Atlassian applications.
Integrated JIRA with Fresh Service, Fresh Service Desk, Team, and Slack.
Conducted trainings for teams on team collaboration and effective use of confluence.