Bonita E. Peoples
Whites Creek
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
CUST. SVC | FURNITURE
WILLIAMS SONOMA INC.
02.2022 - 01.2025
- Receive Inbound calls from customers and help in accordance with the needs of the call.
- Scheduling, Issue tickets (WISMO, TWISO, DQT and/or DS CNL request), Online orders & Cancellations
- Help watch and assist in our team room, when SUP is unavailable or after hours
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
SR. LEAD | ESCALATIONS
WILLIAMS SONOMA INC.
11.2022 - 02.2023
- Guide and assist agent with policy and procedures for customer orders as needed. Processing new orders, replacements or cancellations, tracking orders in transit, scheduling deliveries or UPS pick-up.
- Proven ability to learn quickly and adapt to new situations.
- Receive Inbound calls from customers that are escalated and need a resolution. Submitting emails, creating order tickets, and reviewing orders that customer have experience extreme issues with to get a resolution.
CUST. SVC | FURNITURE
WILLIAMS SONOMA INC.
08.2022 - 11.2022
- Receive Inbound calls from customers and help in accordance with the needs of the call.
- Scheduling, Issue tickets (WISMO, TWISO, DQT and/or DS CNL request), Online orders & Cancellations
- Excellent communication skills, both verbal and written.
RECREATION LEADER
METRO PARKS & RECS
10.2015 - 08.2022
- Advertised for upcoming events to promote engagement and involvement via Hartman Park Regional Facebook page.
- Supervised and helped to set up different committees and event activities through Metro Parks and Recs. as needed.
- Supervised, prepared and facilitated exercise regimen/activities for Home School PE classes (earned credit) at Paradise Ridge as 19hr worker.
- Supervised, facilitated, maintained all monthly reports, and scheduling in Kronos at Paradise Ridge while manager was out on FMLA (6wks), as a 19hr worker.
- Lead and engaged Middle School kids as the Program Coordinator for NAZA.
- Supervised staff and volunteers, ensuring safety protocols and operational efficiency during events.
Education
ASSOCIATE DEGREE - MASSAGE THERAPY
HIGH TECH INSTITUTE
01.2003
BACHELOR’S DEGREE - SPORTS MEDICINE
CUMBERLAND UNIVERSITY
01.2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
SR. LEAD | ESCALATIONS
WILLIAMS SONOMA INC.
11.2022 - 02.2023
CUST. SVC | FURNITURE
WILLIAMS SONOMA INC.
08.2022 - 11.2022
CUST. SVC | FURNITURE
WILLIAMS SONOMA INC.
02.2022 - 01.2025
RECREATION LEADER
METRO PARKS & RECS
10.2015 - 08.2022
BACHELOR’S DEGREE - SPORTS MEDICINE
CUMBERLAND UNIVERSITY
ASSOCIATE DEGREE - MASSAGE THERAPY
HIGH TECH INSTITUTE
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