Bonita Moser
Knoxville
Summary
Dedicated and diligent Office Manager with 15+ years of experience in supervising staff, coordinating events, and ensuring smooth daily operations. Proven expertise in bank and credit card reconciliation, monthly finance reporting, personnel management, and effective communication, excelling at customer service, administrative support, and budgeting.
Overview
30
30
years of professional experience
Work History
Member Experience Consultant
Y-12 Federal Credit Union
Knoxville
04.2025 - Current
- Provided exceptional customer service while accurately processing routine transactions.
- Adhered strictly to all security procedures related to handling money at the teller pod.
Office Manager/Operations Administrative Assistant
Mountain View Baptist Church
Hickory
05.2018 - 04.2025
- Leading and coordinating finance operations to ensure accuracy and consistency; successfully managing an annual budget of over $1.5 million.
- Execute bank and credit card reconciliations and monthly finance reports to optimize budgeting processes.
- Manage employee relations by coordinating staff schedules and events, enhancing employee satisfaction rates by 15%.
- Coordinate various events and planning committees, effectively marketing and utilizing budgets to ensure outreach and community building initiatives are achieved.
Business Owner
Self Employed
Various Locations
09.1995 - 05.2018
- Established a professional hair salon business.
- Built strong relationships with clients through effective communication and individualized service.
- Managed clientele efficiently, maintaining a busy schedule while delivering high-quality service.
- Managed retail office, tracking inventory, and crafting merchandise displays.
- Facilitated appointments from multiple clients and routed correspondence to proper channels
Education
Cosmetology
Blue Ridge Community College
Flat Rock, NC02.1991
Skills
- Office management and Operations
- Transaction processing
- Bank Reconciliation
- Credit Card Reconciliation
- Payroll Processing (ADP)
- Microsoft Office Suite
- QuickBooks
- Time Management
- Workflow Optimization
- Personnel Management
- Record Keeping
Timeline
Member Experience Consultant
Y-12 Federal Credit Union
04.2025 - Current
Office Manager/Operations Administrative Assistant
Mountain View Baptist Church
05.2018 - 04.2025
Business Owner
Self Employed
09.1995 - 05.2018
Cosmetology
Blue Ridge Community College
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