Bonnie Cook
Alexandria,TN
Summary
Experienced office management and healthcare worker with over 20 years of experience optimizing productivity, efficiency, service quality, and customer satisfaction across various environments. Highly dependable, ethical and reliable support specialist. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized office manager with experience in geriatric therapy and healthcare field. Able to prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in healthcare, have also previously worked as a CNA/PCA/PCT. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in healthcare.
Overview
23
23
years of professional experience
Work History
Traffic Control Flagger
Patriot Safeguard Services
Nashville, TN
08.2023 - Current
- Contributed to an accident-free work zone by maintaining a strong focus on safety precautions and proactively addressing potential hazards.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Improved traffic flow by efficiently directing vehicles and pedestrians at construction sites.
- Established a positive rapport with the public by answering questions about construction activities courteously and professionally whenever approached near the worksite.
- Conducted regular inspections of traffic control equipment to ensure proper functioning and compliance with safety standards.
- Supported efficient project completion by managing lane closures and adjusting schedules as necessary based on construction progress.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
- Developed a thorough understanding of specific project requirements through close collaboration with supervisors and team members.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Handled unexpected events or emergencies calmly and efficiently, minimizing disruptions to traffic flow and work progress.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
- Reduced accidents in work zones by strictly adhering to federal, state, and local traffic regulations.
- Ensured timely project completion by consistently arriving on-site punctually and prepared to begin work immediately.
Inbound Warehouse Associate
Amazon
Mount Juliet, TN
04.2023 - 08.2023
- Increased overall customer satisfaction through careful handling of fragile items during the receiving process.
- Optimized space utilization within the warehouse by reorganizing storage areas following established guidelines.
- Actively participated in continuous improvement initiatives aimed at optimizing warehouse operations and workflow processes.
- Expedited order fulfillment through accurate picking of products from storage locations according to company guidelines.
- Managed high levels of daily activity while maintaining attention to detail when verifying shipment contents against purchase orders or invoices.
- Supported warehouse management by updating internal systems with real-time data on received goods and inventory levels.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
- Maintained strict adherence to safety protocols, reducing workplace accidents and fostering a safe working environment for all employees.
- Demonstrated flexibility and adaptability to address fluctuating workload demands while maintaining a high level of productivity.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Personal Care Technician
Carilion Roanoke Memorial Hospital
Roanoke, VA
03.2022 - 04.2023
- Assisted in meal preparation or feeding tasks for patients with dietary restrictions or those unable to perform these activities independently.
- Maintained a clean and sanitary environment for both patients and staff through thorough housekeeping tasks.
- Facilitated patient mobility by assisting with transfers, walking exercises, or wheelchair transportation as needed.
- Prevented infections and maintained proper hygiene standards by following strict protocols in handling patient care equipment and laundry.
- Documented patient progress diligently, accurately communicating all relevant information to medical staff.
- Collaborated with healthcare professionals to develop personalized care plans for optimal patient outcomes.
- Managed supplies inventory effectively, restocking items when needed while minimizing waste in the workplace environment.
- Enhanced patient satisfaction by addressing concerns and adapting care techniques to individual needs.
- Conducted routine checks on patients'' conditions throughout each shift, reporting any changes or abnormalities promptly.
- Ensured safety and well-being of patients through diligent monitoring of health conditions and vital signs.
- Provided emotional support to patients and families, fostering trusting relationships crucial to the healing process.
- Promoted healthy habits among patients by modeling proper behavior in areas like handwashing or oral hygiene routines.
- Coordinated appointments for additional services such as therapy sessions or specialist visits upon request from medical staff members involved in patient care teams.
- Improved patient comfort by providing attentive and compassionate personal care services.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Site Screening Representative
Carilion Clinic
Roanoke, VA
08.2021 - 03.2022
- Screened patients arriving to clinic for covid symptoms to determine if they were well enough to enter for appointment.
- Implementing safety protocol of mask wearing inside clinic, supplying a mask if patients did not have one.
- De-escalation of situations where patients and/or family were not agreeable or compliant with check in process.
- Assisting patients with information of their appointment time and location of their physician inside clinic.
Rehab Office Coordinator
Genesis Rehab Services
White Sulphur Springs, WV
10.2007 - 03.2022
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept digitized records organized for easy updating and retrieval by authorized team members.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Maintained clean and orderly therapy gym. Kept office supplies inventory by checking stock and ordering new supplies as needed.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
Asset Protection Associate
Walmart
Roanoke, VA
04.2021 - 08.2021
- Facilitated smooth merchandise transfers between stores, ensuring accurate inventory counts while minimizing opportunities for product loss during transport.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Streamlined reporting procedures for incidents of theft or fraud, enabling swift resolution of cases and timely submission of data to corporate offices.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
Personal Care Assistant
Genesis HealthCare
Lewisburg, WV
01.2001 - 10.2007
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Planned activities to encourage movement, stretching and strength building.
- Provided safe mobility support to help patients move around personal and public spaces.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted any significant changes.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Education
GED -
Tonawanda High School
150 Hinds Street, Tonawanda NY 14150 06.1994 - 06.1994
Skills
Inventory auditing
undefinedAdditional Information
Mr. Robert Spiewak
(540) 797-8066
Rrspiewak@carilionclinic.org
Mr. Spiewak is an Application Analyst 3 for Carilion Roanoke Memorial Hospital
Mr. Michael Blevins
(615) 684-9449
mkblevins1@gmail.com
Mr. Blevins is Fleet Manager for Patriot Safeguard Services
Ms. Donna Rife
(540) 223-0521
donnarife1981@gmail.com
Ms. Rife is a Speech Language Pathologist
for a skilled nursing facility and my former direct supervisor.
Ms. Emily Souther
(304) 532-3614
emilysouther1@gmail.com
Ms. Souther is a Speech Language Pathologist
for a skilled nursing facility and former co-worker.
Timeline
Traffic Control Flagger
Patriot Safeguard Services
08.2023 - Current
Inbound Warehouse Associate
Amazon
04.2023 - 08.2023
Personal Care Technician
Carilion Roanoke Memorial Hospital
03.2022 - 04.2023
Site Screening Representative
Carilion Clinic
08.2021 - 03.2022
Asset Protection Associate
Walmart
04.2021 - 08.2021
Rehab Office Coordinator
Genesis Rehab Services
10.2007 - 03.2022
Personal Care Assistant
Genesis HealthCare
01.2001 - 10.2007
GED -
Tonawanda High School
06.1994 - 06.1994
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