Haythem Boughanmi
Implementation Specialist
Bucharest
Summary
Results-driven professional with 5+ years of experience in project implementation, HR processes, and logistics optimization. Skilled in leading cross-functional teams, enhancing operational efficiencies, and ensuring smooth HR and payroll system implementations. Seeking to apply expertise in logistics and business operations to contribute to the success of a dynamic organization.
Overview
10
10
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Implementation Lead
ADP
04.2021 - Current
- Spearheaded Charisma HCM implementation, improving customer retention by 15% through enhanced project delivery
- Conducted business analysis workshops, reducing project timelines by 30% and cutting costs by 20%
- Ensured HR compliance with labor laws, optimizing payroll and HR processes for 50+ clients
- Bridged communication gaps between clients and internal IT teams, translating technical specifications into easily understandable terms to reduce the 3 biggest causes of data delays
Service Delivery Specialist
Accenture
06.2019 - 04.2021
- Leveraged data analytics tools (Excel, SQL) to generate actionable reports, identifying cost-saving opportunities that reduced overtime by 10% and improved scheduling efficiency
- Evaluated training effectiveness via feedback surveys, achieving a 95% satisfaction rate and adjusting content for continuous improvement
- Audited 2,000+ Microsoft courses, applying trend analysis to curate high-demand trainings, which boosted client engagement by 30%
- Implemented standardized workflows for cross-functional teams, improving collaboration and reducing project delays by 25%
Transaction Processing Representative
Accenture
01.2016 - 06.2019
- Processed 50-70 monthly tickets via Workday/ServiceNow, achieving 95% satisfaction rates
- Reduced overtime costs by 10% through data-driven scheduling (Excel/SQL)
- Managed 1,000+ monthly employee transactions (leave, benefits, payroll)
Customer Service Representative
EuroAnswer
01.2015 - 12.2016
- Provided helpdesk support, handling inquiries via calls, emails, and chat
- Maintained accurate customer records and ensured adherence to service-level agreements (SLAs)
Education
MBA - Business Administration
ASE
Bucharest, Romania 04.2001 - 01.2015
Licence’s Degree - Computer Science
ISET
Tunis, Tunisia06-2012
HP LIFE Online Certification - Startup & Communication
HP LIFE
03-2018
Python -
InfoAcademy
Bucharest,Romania05-2018
CEFE Entrepreneurship Program
Ministry of Affairs
Tunis, Tunisia 04.2001 -
Skills
Project Management & Implementation
Certification
HP LIFE Online Courses, Communication & Startup, 04/01/22
Additional Information
Available for remote and on-site work., Open to international opportunities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Romanian
Advanced (C1)
Timeline
Implementation Lead
ADP
04.2021 - Current
Service Delivery Specialist
Accenture
06.2019 - 04.2021
Transaction Processing Representative
Accenture
01.2016 - 06.2019
Customer Service Representative
EuroAnswer
01.2015 - 12.2016
MBA - Business Administration
ASE
04.2001 - 01.2015
CEFE Entrepreneurship Program
Ministry of Affairs
04.2001 -
Licence’s Degree - Computer Science
ISET
HP LIFE Online Certification - Startup & Communication
HP LIFE
Python -
InfoAcademy
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