Summary
Overview
Work History
Education
Skills
Timeline
Generic

Boyd Stithem

Nashville,TN

Summary

Dynamic Account Manager with proven success at Philips Healthcare, excelling in client relations and account management. Achieved consistent 10/10 Net Promoter Scores while resolving complex order issues and enhancing customer satisfaction. Proficient in SAP and Salesforce, leveraging technical skills to drive multimillion-dollar revenue growth through strategic partnerships and tailored solutions.

Overview

6
6
years of professional experience

Work History

Account Manager — Rocky Mountain Territory

Philips Healthcare
Nashville, TN
01.2024 - Current
  • Manage a portfolio of 100+ customer accounts across the Rocky Mountain region, specializing in fetal monitors, supplies, and service contracts, contributing to a 15% YoY revenue increase.
  • Generate 20–30 custom quotes and proposals weekly, collaborating cross-functionally to ensure 99% quote accuracy and on-time delivery, improving customer conversion rates by 18%.
  • Process change orders, returns, and contract modifications while maintaining high customer satisfaction.
  • Partner with Master Data teams to ensure 100% accurate account creation and maintenance in SAP, reducing account setup delays by 30%
  • Identify and resolve non-bookable order issues; support continuous improvement initiatives.
  • Build strong customer relationships, providing tailored solutions based on client needs.

Sales Support / Order Management

Philips Healthcare
Nashville, TN
01.2022 - 12.2023
  • Managed global order fulfillment and escalations for large healthcare systems.
  • Served as liaison for strategic accounts (Stryker, Kaiser Permanente, Trinity Health) achieving consistent Net Promoter Scores of 10/10.
  • Resolved process gaps, data discrepancies, and ERP systemic issues.
  • Supported rollout of online customer forms improving onboarding efficiency.
  • Assisted Inside Sales in closing $20M+ revenue including multimillion-dollar transactions.
  • Generated reports (performance, inventory, revenue) from SAP, Salesforce, Esker.
  • Conducted root-cause analyses on shipping discrepancies.

Parts Order Desk Representative

Philips Healthcare
Nashville, TN
04.2019 - 01.2022
  • Managed high-volume customer requests with 95%+ satisfaction ratings.
  • Resolved technical and process issues in collaboration with cross-functional teams.
  • Acted as escalation point for high-profile accounts, providing white-glove service.
  • Delivered team training to enhance product knowledge and service delivery.

Education

High School Diploma -

Mt. Vernon High School
Mt. Vernon, WA
01-2018

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Technical Skills

SAP Salesforce Genesys Cloud Esker GHX Vizient Microsoft Office (Excel, PowerPoint, Outlook)

Timeline

Account Manager — Rocky Mountain Territory

Philips Healthcare
01.2024 - Current

Sales Support / Order Management

Philips Healthcare
01.2022 - 12.2023

Parts Order Desk Representative

Philips Healthcare
04.2019 - 01.2022

High School Diploma -

Mt. Vernon High School
Boyd Stithem