Bianca Perez
Nashville
Summary
Highly motivated and hardworking professional with a strong commitment to excellence. Bilingual and dedicated to delivering exceptional results in all endeavors. Proven track record of success in various roles, demonstrating a strong work ethic and adaptability to diverse environments. Committed to continuous learning and growth, constantly seeking opportunities to enhance skills and contribute to organizational success.
Overview
15
15
years of professional experience
Work History
Bar Lead
Emmy Squared
09.2021 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Poured and prepared mixed drinks for over 90+ customers daily.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Stayed up to date with all the prep for the bar such as bar mix, syrups, garnishes and liquors
Office Manager
Metro Nashville Public Schools
09.2019 - 06.2021
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Organized and managed school records, student documentation, and administrative communications.
- Maintained daily attendance record of students in school. Updating tardies and early dismissals while keeping an accurate log for records. Sent truancy letters to parent with students with excessive absences.
- Managed student parking lot with help of campus security.
- Created a QR code for student applications making sure they met all requirements.
- Maintaining an accurate log with vehicle information such as decal number, plate number, vehicle description and vehicle ownership
Technical Support Representative
Asurion
04.2017 - 09.2018
- Met customer call guidelines for service levels, handle time and productivity.
- Researched product and issue resolution tactics to address customer concerns.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Account Manager
Automasters
05.2015 - 06.2016
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Generated and mailed updated statements monthly and processed demand letters.
- Oversaw daily posting of payments to customer accounts.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Initiated repossession process upon failure of other collection methods.
Customer Service Representative
Automasters
05.2014 - 04.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completed registration paperwork and sales documentation.
- Verified proof of employment, income and references.
- Maintained up-to-date knowledge of product and service changes.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
Cashier
Park Avenue Cleaners
01.2010 - 09.2019
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Properly examined and labeled clothes in a timely matter.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Bar Lead
Emmy Squared
09.2021 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Poured and prepared mixed drinks for over 90+ customers daily.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Stayed up to date with all the prep for the bar such as bar mix, syrups, garnishes and liquors
Education
Diploma -
Pearl-Cohn High School
Nashville, TN05.2013
Skills
- Energetic
- Fast Learner
- Team Player
- Staff Leadership
- Data Entry
- Spanish translation
- Records Review
- Document Management
Timeline
Bar Lead
Emmy Squared
09.2021 - Current
Bar Lead
Emmy Squared
09.2021 - Current
Office Manager
Metro Nashville Public Schools
09.2019 - 06.2021
Technical Support Representative
Asurion
04.2017 - 09.2018
Account Manager
Automasters
05.2015 - 06.2016
Customer Service Representative
Automasters
05.2014 - 04.2017
Cashier
Park Avenue Cleaners
01.2010 - 09.2019
Diploma -
Pearl-Cohn High School
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