Braden Valodine
Harrison
Summary
Dedicated to enhancing customer experiences and team performance through effective leadership and strategic initiatives. Committed to maintaining high standards while driving operational efficiency and achieving organizational objectives.
Overview
13
13
years of professional experience
Work History
Production Specialist
ADM
Chattanooga
10.2024 - Current
- Operated production equipment to ensure efficient processing of materials.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Conducted quality control inspections throughout the production process to identify potential issues.
- Troubleshot equipment malfunctions, reducing downtime and maintaining production flow.
- Implemented process improvements, streamlining workflow and enhancing team efficiency.
- Adhered to safety protocols and maintained cleanliness in the production area.
- Trained new employees on standard operating procedures and safety practices.
- Adhered to strict timelines while ensuring high-quality products were delivered on schedule.
- Documented production activities and reported discrepancies to supervisors.
- Coordinated material transport between production machines, ensuring continuous workflow. between machines, conveyors, and transport equipment to meet production needs.
Insurance Sales Agent
Donald Kane State Farm
Hixson
03.2022 - 09.2024
- Increased sales through consultative sales approach and focused relationship building with new and existing policyholders.
- Analyzed client needs to recommend appropriate insurance policies.
- Assisted clients in selecting appropriate coverage options for their needs.
- Processed insurance applications and policy renewals efficiently.
- Executed follow-up calls to confirm client satisfaction and support retention efforts.
- Resolved client inquiries and concerns promptly, maintaining high client satisfaction levels.
- Managed daily service tasks to improve team productivity and client interactions.
Office Of the President
Homeserve USA
Chattanooga
02.2020 - 03.2022
- Managed escalated complaints to ensure timely resolutions and customer satisfaction.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Monitored the progress of each issue and ensured timely resolution within established SLAs.
- Trained new team members on best practices for handling escalated complaints.
- Created detailed reports on all escalated customer complaints with associated root cause analysis.
- Developed and maintained comprehensive documentation for complaint resolution procedures.
Insurance Sales Manager
Justin Robinson State Farm
Chattanooga
12.2017 - 02.2020
- Managed insurance sales team to drive revenue growth and client engagement.
- Led, coached and developed employees to achieve sales goals.
- Conducted regular performance reviews to ensure team accountability and productivity.
- Developed training programs to enhance staff knowledge of insurance products.
- Led weekly team meetings to discuss strategies, challenges, and best practices in sales.
- Oversaw compliance with industry regulations and company policies in sales processes.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Customer Retention Specialist
Homeserve USA
Chattanooga
08.2013 - 12.2017
- Engaged customers through targeted retention programs, increasing loyalty and reducing churn.
- Implemented strategies to enhance customer retention through personalized communication. by using exceptional interpersonal skills.
- Re-established customer trust in company by presenting tailored retention offers.
- Delivered customer service support to resolve inquiries and complaints, ensuring customer satisfaction and retention.
- Trained new staff on customer retention strategies and best practices.
- Managed customer databases using CRM tools for effective tracking and outreach.
- Managed database of existing customers, including contact information and account details.
Education
Some College (No Degree) - Business
Butler County Community College
Wichita, KSSkills
- Process improvement
- Problem solving
- Results-driven
- Attention to detail
- Strong work ethic
- Flexibility
- Effective communication
- Leadership and collaboration
Accomplishments
- Leading Sales for 18 months in a row
- Achieved positions in management through all previous employers
- Highest retention conversion and total number of saves
- Presidents Award recipient
Timeline
Production Specialist
ADM
10.2024 - Current
Insurance Sales Agent
Donald Kane State Farm
03.2022 - 09.2024
Office Of the President
Homeserve USA
02.2020 - 03.2022
Insurance Sales Manager
Justin Robinson State Farm
12.2017 - 02.2020
Customer Retention Specialist
Homeserve USA
08.2013 - 12.2017
Some College (No Degree) - Business
Butler County Community College