Bradlee Jefferson
Smyrna,TN
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at Malco Road LLC. Skilled in inventory management and team leadership, I boosted employee morale and customer satisfaction significantly. My approach blends decisive problem-solving with effective staff training, driving operational improvements and fostering a positive work environment.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Malco Road LLC
09.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Cook
Cici Pizza
06.2017 - 09.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Custodian
Murfreesboro City Schools
03.2016 - 07.2017
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
Education
High School Diploma -
Holloway High School
Murfreesboro, TN05-2014
Skills
- Customer service
- Money handling
- Decision-making
- Customer relations
- Staff management
- Employee scheduling
- Employee performance evaluations
- Schedule oversight
- Recruitment and hiring
- Inventory management
Accomplishments
- Supervised team of 45 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Manager
Malco Road LLC
09.2017 - Current
Cook
Cici Pizza
06.2017 - 09.2017
Custodian
Murfreesboro City Schools
03.2016 - 07.2017
High School Diploma -
Holloway High School
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