Bradley Francis
Murfreesboro
Summary
Developed exceptional leadership and customer relations skills in high-paced customer service environment, seeking to transition into new field. Demonstrated ability to manage teams and resolve complex issues with efficiency. Looking to leverage these transferable skills to drive success in new role.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Kroger
05.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of workers, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Building relations with my coworkers and customers to build a positive workplace.
- Processed financial transactions, and large purchases
- Retrieving carts from the parking lot and putting them away in an orderly fashion
- Fulfilled customer orders by picking and retrieving requested items.
- Oversaw team operations to ensure smooth shifts.
- Offered support to cover gaps within the team promptly.
Education
General Education - General Education
Oakland High School
Murfreesboro, TN05.2023
Skills
- Customer service
- Problem-solving
- Customer focused
- Time management
- Customer relations
- Cash handling
- Effective workflow management
- Work prioritization
Timeline
Customer Service Manager
Kroger
05.2022 - Current
General Education - General Education
Oakland High School
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