Bradley Horner
Linden
Summary
Results-driven Inside Sales Representative with a proven track record in customer service and relationship development. Skilled in issue resolution and product knowledge, consistently exceeding sales targets to enhance customer satisfaction.
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Byler's Building Supply
Centerville, TN
01.2025 - Current
- Developed strong relationships with contractors and builders to enhance customer loyalty.
- Conducted product demonstrations and presentations to educate clients on building materials.
- Managed customer inquiries, providing timely solutions and improving overall satisfaction.
- Collaborated with team members to identify sales opportunities and strategies for growth.
- Answered customers' questions regarding products, prices, and availability.
- Led initiatives to improve customer engagement through targeted follow-up communications.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Lead Installer
Dickson Graphic LLC
Dickson, TN
06.2021 - 01.2025
- Led installation teams to execute large-scale graphic projects efficiently and effectively.
- Developed and implemented standard operating procedures for installation processes, enhancing workflow consistency.
- Trained and mentored junior installers on best practices and safety protocols in the field.
- Collaborated with project managers to ensure timely delivery and high-quality installation of graphics.
- Conducted site assessments to determine optimal installation strategies and address potential challenges.
- Utilized advanced tools and technologies to enhance precision in graphic installations.
- Evaluated project outcomes, identifying areas for process improvement and implementing corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate installations.
- Mentored junior installers, fostering a positive learning environment for skill development.
Sales Clerk/Customer Service Representative
Quality Building Supply
Lobelville, TN
01.2019 - 06.2021
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate financial handling.
- Maintained organized inventory displays, improving product visibility and accessibility for customers.
- Collaborated with team members to streamline stock replenishment processes, reducing downtime on the sales floor.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Graphic And Digital Design
Middle Tennessee State University
Murfreesboro, TN05-2018
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Product knowledge
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Driven
- Organized and efficient
- Issue resolution
- Client relationship management
- Cold calling expertise
- Sales expertise
Languages
English
Full Professional
Spanish
Elementary
Timeline
Inside Sales Representative
Byler's Building Supply
01.2025 - Current
Lead Installer
Dickson Graphic LLC
06.2021 - 01.2025
Sales Clerk/Customer Service Representative
Quality Building Supply
01.2019 - 06.2021
Bachelor of Science - Graphic And Digital Design
Middle Tennessee State University