Bradley Wynne
Knoxville
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service & E-Commerce Supervisor
Whole Foods Market
09.2023 - Current
- Coordinated cross-functional teams for successful product launches and promotional events.
- Streamlined return processes to expedite refunds or exchanges while minimizing negative impact on overall sales figures.
- Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
- Spearheaded initiatives for enhancing customer loyalty through personalized experiences, targeted promotions, and rewards programs.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Ran checkout lanes and new hires to make sure the front end is a welcoming place for guests and staff.
- Ran the online ordering picking team to keep up with orders throughout the day.
Inbound Expert
Target
08.2014 - 09.2023
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
- Processed customer order, quote, and return transactions and offered additional products and services.
- Facilitated communication between customers and other departments to facilitate resolution.
- Provided timely feedback to management regarding customer inquiries and issues.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Developed in-depth understanding of product features and services to offer comprehensive support.
- I unload trucks in a timely manner.
- I restock shelves while moving product around to keep shelves full.
Education
High School Diploma -
Gloucester High School
Gloucester, VA07.2012
Skills
- Stacking Pallets
- Customer Satisfaction
- Loyalty Programs
- Productivity Standards
- Data Accuracy
- Handheld Computers
- Multichannel integration
- Power Hoists
- Information Updates
- Payment processing
- Program Promotion
- Product Knowledge
Timeline
Customer Service & E-Commerce Supervisor
Whole Foods Market
09.2023 - Current
Inbound Expert
Target
08.2014 - 09.2023
High School Diploma -
Gloucester High School
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